Senior Product Designer II

KFC•Plano, TX

About The Position

Role Overview We’re hiring a Senior Product Designer II (L9) to lead design for Menu , a core global platform where data managers author, manage, and publish menu items used across POS, ordering, and downstream systems worldwide. This is a high-impact senior IC role responsible for shaping experience strategy and execution across a complex operational system that must scale across brands, markets, and regulatory contexts. You’ll work with autonomy, partner deeply with Product and Engineering, and drive clarity through ambiguity—while remaining hands-on in design delivery. This role is ideal for a designer who thrives in systems-heavy, data-rich environments , can independently frame and solve complex problems, and influences outcomes across multiple teams—without needing portfolio-wide or executive-level ownership. About Byte by Yum! Byte by Yum! is the technology platform that powers Yum! Brands’ global restaurant ecosystem—supporting iconic brands like KFC, Taco Bell, Pizza Hut, and Habit Burger across thousands of restaurants worldwide. Within Byte by Yum!, Smart Operations focuses on building platforms that enable operational excellence at global scale—from menu and pricing to inventory, labor, and restaurant systems. The Menu platform sits at the center of this ecosystem, translating brand intent and operational data into accurate, reliable experiences for guests and restaurant teams everywhere.

Requirements

5+ years of experience in product design, UX design, or interaction design.
Proven experience designing complex systems or enterprise-grade products , not just isolated features.
Strong portfolio demonstrating systems thinking, workflow design, and end-to-end ownership.
Experience designing for multi-role or operational environments
High bar for interaction design, information hierarchy, and usability.
Comfortable designing detailed flows, states, and edge cases for real-world use.
Strong proficiency with modern design tools (e.g., Figma) and design documentation practices.
Demonstrated ability to partner deeply with Product and Engineering.
Clear communicator who can explain design rationale and tradeoffs to technical and non-technical audiences.
Comfortable operating with autonomy and limited supervision within a defined product area.

Responsibilities

Lead experience strategy and design execution for the Menu platform across multiple initiatives and workstreams, from discovery through delivery
Independently frame complex, ambiguous problems involving data models, workflows, permissions, and global operational constraints
Design scalable, system-aware solutions that balance usability, flexibility, and technical feasibility across brands and regions
Partner deeply with Product, Engineering, Data, and Operations to align on priorities, tradeoffs, and delivery plans
Translate business and operational goals into coherent experience direction without over-indexing on feature-level design
Design scalable, high-fidelity design for real-time, workflow-driven and data rich systems
Own end-to-end design across multiple Menu views and states, including station workflows, error states, and edge cases.
Create interaction models, patterns, and frameworks that support consistency across the experience.
Deliver production-ready designs, specs, and prototypes that engineers can implement with confidence.
Act as the primary design partner for Menu between Product and Engineering leads.
Facilitate design critiques, working sessions, and reviews to align across disciplines.
Communicate tradeoffs clearly, balancing usability, technical feasibility, and delivery constraints.
Ensure design intent and quality are preserved through implementation.
Design for environments where accuacy, legibility, and error recovery are critical.
Incorporate accessibility and usability best practices appropriate for shared, on-premise systems.
Anticipate failure modes and “unhappy paths,” ensuring the system remains usable under stress or degraded conditions.