Technology Investment Governance Client Support – Senior Product Delivery Associate

JPMorgan Chase & Co. • Jersey City, NJ

4h

About The Position

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. The Portfolio Investment Governance tooling team manages one of the most critical products within the Finance & Business Management ecosystem, enabling processes such as Investment Governance, Financial Management, Execution & Delivery, and managing strategy and firmwide objectives. The product consists of interconnected applications and microsystems that are rapidly evolving to meet the growing needs of the organization and the shift to a Product operating model. The product team is responsible for setting the product vision and mission, ensuring that functionality solves real-world problems for the Finance & Business Management organization.
As a Senior Product Delivery Associate in Technology Investment Governance Product Team, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You will use both creative and critical thinking skills to support application systems that are essential to the firm’s operations. You’ll work collaboratively in teams across a range of applications, learning to resolve application and data issues as they arise. You’ll gain exposure to product management, software development, testing, deployment, maintenance, and improvement, as well as production lifecycle methodologies and risk guidelines. This is an excellent opportunity to develop professionally and grow your career in any direction you choose.
Join a dynamic and innovative product team as they transform visions into market-ready solutions. In this fast-paced environment, you will ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. As a Client Support Specialist, you will support Chief Finance Office teams, Controllers, Business Managers, and Project Management teams. You will work with cross-functional teams, build key relationships, and help the product continuously deliver value. Working in Client Support means you'll use both creative and critical thinking skills to maintain application systems

Requirements

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Basic understanding of application support, troubleshooting, and IT service management.
• Experience in Alteryx, Tableau, supporting real-time transaction processing applications, enterprise incident management practices, monitoring and performance tools.
• Ability to quickly receive and process information, make appropriate risk-based decisions. Effective issue management skills, problem identification, and solution recommendation.
• Self-confident, self-directed, and able to work with various levels of staff and management. Excellent time management skills with the ability to remain calm and work in a fast-paced, sometimes pressured environment.
• Strong team player with excellent oral and written communication skills.

Nice To Haves

• Developed knowledge of the product development life cycle
• Familiarity with ticketing systems (e.g., ServiceNow, Jira) is a plus.
• Experience working in the financial industry is a plus.
• Exposure to product management or relevant domain areas.
• Experience executing operational management and change readiness activities.
• 2+ years of experience in an IT support or helpdesk environment preferred.

Responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Serve as the first point of contact for application and platform incidents, providing initial troubleshooting and resolution.
• Monitor application health and performance, identifying and escalating potential client-impacting incidents promptly.
• Log, categorize, and prioritize incoming issues, ensuring accurate and thorough documentation.
• Assist in conducting post-incident reviews and support permanent closure of issues.
• Provide technical and procedural user training, coaching, and guidance to support applications.
• Collaborate with technology teams to escalate and resolve complex issues.
• Contribute to the creation and maintenance of support documentation and knowledge base articles.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level