Senior Product Delivery Associate - Cash Operations Transformation Team

JPMorgan Chase & Co.•Tampa, FL

2d•Onsite

About The Position

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. Are you ready to help shape the future of payments operations at a leading global financial institution? J.P. Morgan is seeking a motivated Associate to join the Kinexys team within Cash Operations Transformation. This is an exciting opportunity to make a meaningful impact, support strategic initiatives, and help design processes that enable successful product delivery. As a Senior Product Delivery Associate in Cash Operations Transformation Team, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You will work in one of the most dynamic areas of Financial Services—Payments. You will help operationally support new products, partner with the business to execute the Payments franchise’s strategy, and enable stable, scalable product delivery.

Requirements

3+ years of experience or equivalent expertise in product management or a relevant domain area
Demonstrated performance in either product management or relevant domain area
Experience executing operational management and change readiness activities
Experience in product deployment processes
Experience in product management, operations, or a related field, with a record of supporting successful outcomes
Hands-on involvement in operational management, change readiness, and product deployment
Ability to work with business stakeholders to support process improvements using technology and digital tools
Strong team player with excellent interpersonal skills—able to collaborate across functions
Logical, structured approach to problem-solving and planning
Understanding of controls, risk management, and compliance protocols
Self-motivated and able to manage workload independently

Nice To Haves

Developed knowledge of the product development life cycle
Experience in large-scale operations and transformation projects
Skills in data analysis and manipulation to support recommendations
Proficiency in Excel and ability to create clear presentations in PowerPoint

Responsibilities

Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
Collaborate with the Product Delivery Manager to support end-to-end delivery—assist with impact assessments, help identify and escalate blockers, and ensure resources are aligned.
Support the design, delivery, and change management of new services and enhancements, ensuring compliance with risk, control, and regulatory requirements.
Maintain awareness of business initiatives and client mandates to help manage the Payments Operations change pipeline.
Assist in mapping current processes, systems, and organizational structures to identify opportunities for improved customer experience, scalability, and resiliency.
Contribute to developing business cases and securing stakeholder buy-in for recommendations.
Support process and tool enhancements through proactive reengineering to increase efficiency and resilience.
Provide regular status updates to management and business stakeholders.