Product Delivery Manager - Cash Operations Transformation Team

JPMorgan Chase & Co.•Tampa, FL

4d•Onsite

About The Position

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. Are you ready to lead transformative change in a global financial powerhouse? At J.P. Morgan, we are seeking a dynamic Vice President to support Kinexys within the Cash Operations Transformation team. This is your opportunity to make a significant impact, drive strategic initiatives, design processes and shape the future of payments operations. As a Product Delivery Manager in Cash Operations Transformation team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. You will provide a unique opportunity to work in Payments, the fastest changing areas in the Financial Services industry, shaping how to operationally support new products while partnering with the business to ensure the successful execution of the Payments franchise’s strategy and enabling the delivery of products in a stable and scalable way.

Requirements

5+ years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies
Proven experience in product management or a related domain, with a track record of delivering results
Hands-on expertise in operational management, change readiness, and product deployment
Demonstrated ability to partner with business stakeholders to design and implement process improvements using core technology and digital tools
Strong collaborator with excellent interpersonal skills—able to influence peers and executives across functions
Logical, structured problem-solver with disciplined planning and decision-making
Solid understanding of controls, risk management, and compliance protocols
Self-starter who independently manages workload and delivers on commitments

Nice To Haves

Proficient knowledge of the product development life cycle, design, and data analytics
Operations experience dealing with large scale operations and transformation agendas
Expertise in data analysis and manipulation to support hypothesis generation
Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential

Responsibilities

Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Coordinate with the Product Delivery Manager to drive end-to-end delivery—standardize impact assessments, identify and escalate blockers, and ensure resource alignment.
Lead design-to-delivery and change-management of new services and enhancements, enforcing the firm’s risk, control, compliance, and regulatory requirements.
Maintain visibility into business initiatives and client mandates to manage the Payments Operations change pipeline.
Define and implement optimized operating models by mapping current processes, systems, and organizational structures, and pinpointing opportunities to improve customer experience, scalability, and resiliency.
Develop strategic hypotheses and business cases, securing stakeholder buy-in for recommendations.
Drive process and tool enhancements through proactive reengineering, increasing efficiency and resilience.
Provide regular status updates to senior management and business stakeholders.