Senior Product Associate

JPMorgan Chase & Co.•Jersey City, NJ

About The Position

As a Senior Product Associate in Internal API Platforms, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Requirements

3+ years of experience or equivalent expertise in product management or a relevant domain area
Proficient knowledge of the product development life cycle
Experience in product life cycle activities including discovery and requirements definition
Developing knowledge of data analytics and data literacy
Working knowledge of API concepts and tooling: API design fundamentals (REST; awareness of GraphQL and gRPC), specification formats (OpenAPI), versioning strategies, and deprecation best practices. Familiarity with enterprise API gateways/management platforms, authN/Z patterns (OAuth 2.0, OIDC, mTLS), and traffic policies (quotas, rate limiting). Familiarity with Postman, Bruno, Splunk, Grafana, Adobe Analytics tools.
Demonstrated experience running Agile ceremonies, writing clear user stories and acceptance criteria, and prioritizing via data and stakeholder input.
Comfort with metrics and analytics: ability to define KPIs, analyze platform telemetry, and make evidence-based prioritization decisions.
Strong cross-functional communication skills with the ability to influence without authority and translate technical details into business outcomes.
Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.

Nice To Haves

Experience with internal developer platforms (IDP), golden paths, or platform engineering in a regulated environment.
Exposure to CI/CD, automated testing, contract testing, and API linting tools.
Practical familiarity with observability stacks (metrics, logs, traces) and SLO/SLI practices.
Basic ability to read API specs and evaluate developer experience (DX) for onboarding flows and docs.

Responsibilities

Translate internal customer needs into an actionable platform roadmap for API management, developer onboarding, and lifecycle governance.
Conduct problem discovery with engineers and product teams to identify friction, quantify impact, and prioritize high-leverage platform enhancements.
Define and manage user stories, acceptance criteria, and release plans for capabilities such as API onboarding, documentation, versioning, deprecation, and self-service tooling.
Partner with engineering to execute iterative delivery; validate outcomes via experiments, telemetry, and user feedback.
Drive standards for specification formats and artifacts (e.g., OpenAPI, schema reuse), and promote reusable patterns, SDKs, and templates.
Improve time-to-first-call with sandboxes, quickstarts, and automated guardrails (linting, contract checks).
Establish policies for API versioning, backward compatibility, deprecation, and access controls; ensure alignment with firmwide risk and controls, data classification, and security policies.
Collaborate with SRE and platform engineering on SLOs, incident reduction, and capacity planning for gateways and supporting services.
Instrument platform health dashboards and publish adoption and reliability metrics to stakeholders.
Run intake and triage, maintain transparent backlogs, and communicate roadmap, release notes, and change impacts to internal customers.
Facilitate cross-team alignment across lines of business to scale platform standards and accelerate adoption.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

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