Senior Product Associate Product Support Service

JPMorganChase•Wilmington, NC

About The Position

JPMorgan Chase is undertaking an aggressive transformation, which builds on the success of our current offerings. Chase is investing in innovative ways to deepen customer engagement and profitability across all channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments, and to enable delivery of highly personalized, real-time experiences that customers and users increasingly expect. In Consumer and Community Bank, we strive to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. Our team is at the heart of driving transformation for Collections and Recovery, focused on developing innovative offerings for our internal users. We are seeking a highly motivated product analyst to play an active role in defining and executing our product roadmap. The role of Product Analyst/ Feature lead is a complicated and ever evolving one that requires individuals in the role to be able to act with authority and interact with skill and confidence across the entire product, assigned Development Teams and the product stakeholders including Operations, Legal, Risk, Compliance and Controls. With this assignment comes the responsibility for directly and actively managing the Area Product backlogs, partnering to ensure alignment of the development teams efforts with the priorities of the product, working to prioritize production support issues, and working within established norms in partnership with the agility leads and engineering leads. Additionally this role works across multiple products and across lines of business and functions to execute transformational strategies aligning with innovative capabilities and data analytics to deliver the target state. A successful candidate will be passionate about our mission of delivering a refined end-to-end journey that addresses the needs of customers facing financial hardship, through omni-channel options and data driven interactions. Strives to meet customers where they are, in their channel of choice and provide options for them to resolve their debt. Focused on customer and associate satisfaction through research which drives our designs. By focusing on the customer and associate, we decrease net credit losses thereby delivering for our Shareholders. Additional Considerations The role of Product Analyst/ Feature lead is a complicated and ever evolving one that requires the analyst to be able to act with authority and interact with skill and confidence across the entire product, their assigned Development Teams and the product stakeholders including Operations, Legal, Risk, Compliance and Controls. This person should have the ability to look at all sides of the product in question extremely well, and must possess good communication and organization skills. The successful candidate will be able to identify and engage the right people when needed and foster sense of urgency when facing headwinds that put timelines at risk. The successful candidate will be required to understand and work within the product ownership model, combined with a level of business acumen to help drive requirements and prioritization. Daily responsibilities will include leading of the development teams as well as partnering with the Collections Applications Support team to enable them to resolve issues and communicate effectively. The successful candidate will be required to understand emphasize controls and monitoring in every initiative they support. The successful candidate will be responsible for directly and actively managing the development team backlogs, partnering to ensure alignment of the development teams efforts with the priorities of the product, working to prioritize production support issues, establishing the new set of norms in partnership with the agility leads and engineering leads and monitoring and utilizing the agility metrics to improve how they manage the priorities and backlog of assigned teams. The successful candidate will be required to understand and become familiar with the governing policies controls and procedures that will allowed them to act with authority while at the same time engendering an atmosphere of collaboration and an observed enhanced diligence in attention to the details. We operate in a hyper-collaborative way in which we value and expect the following behaviors: Put customers first Value common sense and simplicity over complexity Make decisions quickly and move nimbly Celebrate diverse ideas Succeed and fail together as a team

Requirements

Ability to act with authority and interact with skill and confidence across the entire product, assigned Development Teams and the product stakeholders including Operations, Legal, Risk, Compliance and Controls.
Ability to look at all sides of the product in question extremely well
Good communication and organization skills
Ability to identify and engage the right people when needed and foster sense of urgency when facing headwinds that put timelines at risk.
Understand and work within the product ownership model
Level of business acumen to help drive requirements and prioritization.
Understand emphasize controls and monitoring in every initiative they support.
Understand and become familiar with the governing policies controls and procedures that will allowed them to act with authority while at the same time engendering an atmosphere of collaboration and an observed enhanced diligence in attention to the details.

Responsibilities

Directly and actively managing the Area Product backlogs
Partnering to ensure alignment of the development teams efforts with the priorities of the product
Working to prioritize production support issues
Working within established norms in partnership with the agility leads and engineering leads
Executing transformational strategies aligning with innovative capabilities and data analytics to deliver the target state
Directly and actively managing the development team backlogs
Establishing the new set of norms in partnership with the agility leads and engineering leads
Monitoring and utilizing the agility metrics to improve how they manage the priorities and backlog of assigned teams
Leading of the development teams
Partnering with the Collections Applications Support team to enable them to resolve issues and communicate effectively