Senior Product Associate Product Support Service

JPMorgan Chase & Co.•Wilmington, DE

About The Position

JPMorgan Chase is undertaking an aggressive transformation, which builds on the success of our current offerings. Chase is investing in innovative ways to deepen customer engagement and profitability across all channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments, and to enable delivery of highly personalized, real-time experiences that customers and users increasingly expect. In Consumer and Community Bank, we strive to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. Our team is at the heart of driving transformation for Collections and Recovery, focused on developing innovative offerings for our internal users. We are seeking a highly motivated product analyst to play an active role in defining and executing our product roadmap. The role of Product Analyst/ Feature lead is a complicated and ever evolving one that requires individuals in the role to be able to act with authority and interact with skill and confidence across the entire product, assigned Development Teams and the product stakeholders including Operations, Legal, Risk, Compliance and Controls. With this assignment comes the responsibility for directly and actively managing the Area Product backlogs, partnering to ensure alignment of the development teams efforts with the priorities of the product, working to prioritize production support issues, and working within established norms in partnership with the agility leads and engineering leads. Additionally this role works across multiple products and across lines of business and functions to execute transformational strategies aligning with innovative capabilities and data analytics to deliver the target state. A successful candidate will be passionate about our mission of delivering a refined end-to-end journey that addresses the needs of customers facing financial hardship, through omni-channel options and data driven interactions. Strives to meet customers where they are, in their channel of choice and provide options for them to resolve their debt. Focused on customer and associate satisfaction through research which drives our designs. By focusing on the customer and associate, we decrease net credit losses thereby delivering for our Shareholders.

Requirements

Ability to act with authority and interact with skill and confidence across the entire product, their assigned Development Teams and the product stakeholders including Operations, Legal, Risk, Compliance and Controls.
Ability to look at all sides of the product in question extremely well, and must possess good communication and organization skills.
Ability to identify and engage the right people when needed and foster sense of urgency when facing headwinds that put timelines at risk.
Required to understand and work within the product ownership model, combined with a level of business acumen to help drive requirements and prioritization.
Required to understand emphasize controls and monitoring in every initiative they support.
Required to understand and become familiar with the governing policies controls and procedures that will allowed them to act with authority while at the same time engendering an atmosphere of collaboration and an observed enhanced diligence in attention to the details.

Responsibilities

Act with authority and interact with skill and confidence across the entire product, assigned Development Teams and the product stakeholders including Operations, Legal, Risk, Compliance and Controls.
Directly and actively managing the Area Product backlogs, partnering to ensure alignment of the development teams efforts with the priorities of the product, working to prioritize production support issues, and working within established norms in partnership with the agility leads and engineering leads.
Execute transformational strategies aligning with innovative capabilities and data analytics to deliver the target state.
Delivering a refined end-to-end journey that addresses the needs of customers facing financial hardship, through omni-channel options and data driven interactions.
Strive to meet customers where they are, in their channel of choice and provide options for them to resolve their debt.
Focus on customer and associate satisfaction through research which drives our designs.
Decrease net credit losses thereby delivering for our Shareholders.
Lead development teams.
Partner with the Collections Applications Support team to enable them to resolve issues and communicate effectively.
Understand emphasize controls and monitoring in every initiative they support.
Actively manage the development team backlogs, partnering to ensure alignment of the development teams efforts with the priorities of the product, working to prioritize production support issues, establishing the new set of norms in partnership with the agility leads and engineering leads and monitoring and utilizing the agility metrics to improve how they manage the priorities and backlog of assigned teams.
Understand and become familiar with the governing policies controls and procedures that will allowed them to act with authority while at the same time engendering an atmosphere of collaboration and an observed enhanced diligence in attention to the details.

Benefits

competitive total rewards package including base salary determined based on the role, experience, skill set and location
commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
comprehensive health care coverage
on-site health and wellness centers
a retirement savings plan
backup childcare
tuition reimbursement
mental health support
financial coaching

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