Senior Product Associate - Agentic Performance Support (APS)

JPMorganChase•Columbus, OH

About The Position

As a Product Manager for Agentic Performance Support, you will lead the strategy and execution of AI-powered coaching solutions that elevate employee performance across the firm. Your expertise in product management and AI will be key to closing functional gaps and delivering measurable business value. If you are passionate about transforming the workplace with innovative technology, we want to hear from you! The Product Management – Agentic Performance Support, you will drive the strategy, benchmarking, implementation, and scaling of AI-powered coaching agents and solutions across the firm. You will own the end-to-end product lifecycle, from ideation and technical documentation to delivery and continuous improvement, ensuring our AI solutions close functional gaps and deliver measurable business value.

Requirements

3+ years of product management or project management experience, with a focus on technology or AI-driven products.
Strong understanding of AI technologies, including machine learning, natural language processing, and generative AI.
Proven experience benchmarking, onboarding, and scaling new technologies in a large organization.
Demonstrated ability to write clear technical documentation and process guides.
Experience leading cross-functional teams and managing complex, multi-phase projects.
Excellent stakeholder management, communication, and presentation skills.
Familiarity with Agile methodologies and the product development lifecycle.
Strong analytical and problem-solving skills, with a data-driven mindset.
Bachelor’s degree in Computer Science, Engineering, Business, or related field; advanced degree

Nice To Haves

Experience with AI coaching, conversational agents, or enterprise AI implementations.
Background in technology consulting, digital transformation, or innovation labs.
Knowledge of compliance, governance, and ethical considerations in AI.

Responsibilities

Define and deliver AI agentic experiences for learning, mapped to segment-specific outcomes.
Build and manage AI agents that generate learning content in multiple formats.
Benchmark and evaluate emerging AI technologies to identify opportunities for business impact.
Own the end-to-end product lifecycle for AI solutions, from strategy and onboarding to implementation and scaling.
Collaborate with business and technology stakeholders to identify functional gaps and prioritize AI use cases.
Develop and maintain technical documentation, process flows, and user guides for AI solutions.
Lead cross-functional teams—including engineers, data scientists, and business partners—to deliver AI products on time and within scope.
Ensure all AI implementations adhere to firmwide governance, compliance, and ethical standards.
Track, analyze, and report on the performance and adoption of AI solutions, driving continuous improvement.
Communicate product vision, strategy, and roadmaps to stakeholders at all levels.
Champion best practices in AI product management and project delivery.