Senior Product Manager, Agentic Innovation

American Express•New York, NY

10h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, the Corporate & B2B Product Management (CBPM) organization was created to bring together all core corporate payment products under one cohesive product-line strategy. The team is focused on building best-in-class payment experience and capabilities to meet the evolving needs of our Global & Large and Middle Market customers About the Team AI is reshaping the future of commerce and redefining the experiences our Corporate and Small Business customers expect. The Agentic Innovation & Partnerships team within GCS leads strategy and execution for agentic products—developing intelligent, adaptive systems that transform how our customers interact, transact, and grow. How You’ll Make an Impact As Senior Product Manager, Agentic Innovation, you will define the “why” and the “what” for next-generation agentic AI products. You’ll translate business strategy and customer insights into a clear product vision, roadmap, and success metrics—driving value across our agentic ecosystem. You will collaborate with product development, engineering, design, data science, and enterprise stakeholders to deliver solutions that are safe, scalable, and transformative.

Requirements

4+ years of product management experience, ideally in AI, fintech, or digital platforms.
Proven track record in defining and launching innovative, customer-centric products.
Strategic thinker with ability to connect business goals to technology outcomes.
Strong analytical, problem-solving, and communication skills with experience presenting to senior leadership.
Demonstrated ability to work cross-functionally in complex, fast-paced environments.
Passion for emerging technologies, particularly AI, automation, and digital transformation.

Nice To Haves

Experience in AI-driven product ecosystems or conversational/agentic platforms.
Background in enterprise payments, B2B commerce, or digital innovation.
Bachelor's degree in Business, Computer Science, or related field; MBA preferred.

Responsibilities

Define Vision & Strategy: Shape the product vision and define the “North Star” for agentic AI capabilities within GCS. Ensure alignment with enterprise AI strategy and business OKRs.
Drive Roadmap & Prioritization: Develop and maintain the Agentic Product roadmap, balancing innovation, business value, and risk. Lead prioritization across initiatives using measurable value and impact metrics.
Champion Customer Value: Translate complex customer and business problems into agent use cases. Partner with UX and AI teams to design end-to-end experiences that enhance decision-making, productivity, customer value and satisfaction.
Deliver Measurable Outcomes: Define and track key performance indicators (adoption, efficiency gains, cost savings, satisfaction, product velocity). Communicate outcomes and learnings to senior leaders.
Cross-Functional Leadership: Serve as the primary business interface for the Agentic Innovation team—collaborating with stakeholders across GCS Product, Engineering, and Partner teams to deliver cohesive, compliant solutions.
Governance Alignment: Partner with Product Development and Governance teams to ensure delivery adheres to risk, model validation, and compliance frameworks.
Commercial Enablement & Viability: Own the commercial readiness of agentic products and features, working closely with Go-to-Market, Marketing, Sales, Servicing and Governance partners to ensure offerings are viable, scalable, and compliant. Drive launch strategy, value articulation, and adoption plans to maximize business impact.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities