Senior Product and Business Analyst, Business Enablement, RCS

Raymond James•Saint Petersburg, FL

7d•Hybrid

About The Position

As part of the RIA & Custody Services (RCS) division, the Senior Product and Business Analyst plays a key role in developing, implementing, and delivering client product and technology solutions. This role supports our core business strategy by identifying and implementing solutions to gain efficiency in targeted processes. Working under limited supervision and with a high level of autonomy, this individual will contribute to all phases of process re-engineering projects, bringing an innovative spirit and analytical mind to complex systems and business problems. Extensive contact with internal customers at all levels and advisors is expected to identify, research, and resolve problems.

Requirements

Fundamental concepts, practices and procedures of process improvement analysis
Fundamental concepts, practices and procedures of business process management (BPM)
Basic functionality and purpose of Business Process Management Suites (BPMS) and how they are applied
Project planning, budgeting, and implementation
Fundamental practices and procedures used by custodians and clearing firms
Products, processes, and business structure of independent registered investment advisors and introducing broker dealers
Core business competencies such as finance, management, accounting, operations, and marketing
Skill in Enhancing processes to improve client experience and drive operational efficiency
Creative problem solving to meet client needs while managing business scale and risk
Business Analysis tools: Microsoft Office suite (including Visio)
Modeling processes using BPMN
Eliciting business requirements from a broad set of stakeholders involving complex systems and system integrations
Performing gap analysis between current and future states
Translating process objectives to an implementable process model
Developing instructional and procedural documentation/presentations
Preparing various reports, summaries, surveys and written recommendations
Strong verbal and written communication skills
Ability to Have a general understanding of policy, procedures and processes of the organization while maintaining a big picture orientation
Gather information, identify linkages and trends, and proactively apply findings to drive business improvements, scale, and efficiency
Analyze a business function and derive a set of requirements to satisfy project goals
Work independently to perform gap analysis between current and future state processes
Take personal ownership of issues, following through to issue resolution
Actively and effectively communicate technical and business aspects of work efforts to team members and other stakeholders
Mentor other analysts when necessary
Effectively organize and prioritize all tasks and responsibilities
Participate in team projects and activities
Demonstrate flexibility in accepting and adapting to change
College degree in computer and information science, finance, or business-related field.
At least 6 years of work on wealth management with direct experience in building technology platforms and products and services commonly offered to independent registered investment advisors and introducing broker dealers.
More than 5 years of experience working in IT projects with preference for experience in financial services.

Responsibilities

Work hands-on with internal teams and advisors to understand business processes
Gather process information through interviews, observations, surveys, and workshops
Facilitate brainstorming sessions to identify opportunities for improvement
Model business processes in appropriate business analysis tools
Capture and analyze process data to identify efficiency opportunities
Propose recommendations for process improvement by leveraging principles from Lean and Six Sigma
Conduct feasibility studies and document findings to complete cost-benefit analysis on proposed process enhancements
Defines and documents detailed business requirements for functional (e.g., business processes, rules) and non-functional (e.g. data, security) capabilities for desired process solutions
Partners with team members to develop project schedules, reports and documentation. May be required to act as project lead
Facilitate and participate in user testing to ensure process solutions meet requirements from a functional, design, and user experience perspective
Lead in preparing and delivering user training for process solutions
Provide ongoing support for implemented solutions, including maintenance and enhancements
Performs other duties and responsibilities as assigned