Senior Product Analyst Genesys and Automation

HCA Healthcare•Tampa, FL

50d•Remote

About The Position

Introduction This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). Do you want to join an organization that invests in you as Senior Product Analyst Genesys? At Parallon, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years. Benefits Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Senior Product Analyst like you to be a part of our team. Job Summary and Qualifications The Senior Genesys Product Analyst is responsible for the development lifecycle, from discovery to implementation, as they work with project team members to define and clarify requirements, design and implement the functional solution, and ensure the solution meets the intended goals. The Senior Product Analyst supports the business owners in matters related to application enhancements and support. The Senior Product Analyst is one of the subject matter experts and liaison between Application Services, the business, and other IT teams.

Requirements

3 - 5 years of experience on increasingly challenging projects in business with a proven delivery track record
A background working in a fast-paced, results-oriented environment, while managing multiple projects and priorities concurrently
Ability to learn, understand, and apply new technologies, methods, and processes
College graduate preferred or equivalent work experience
Genesys Contact Center Experience

Responsibilities

Supported application configuration: filters, jobs, rules, etc.
Create Functional and technical Requirements using Scrum Master
Develop Test Plans and create Test Cases and help lead QA Testing
Create and modify SQL Stored Procedures, Views, Tables, and Indexes for more complex processes and integrations
Write queries and perform data analysis using SQL, Excel, and other data analytics tools
Seek out and deliver on opportunities for automation and process improvements
Build and support interfaces with vendors
Perform Daily Health Checks (DHC) to make certain all jobs execute successfully, along with troubleshooting and preventing repeated issues
Analyze and troubleshoot application and server log files in a JBoss, Apache, Java environment
Conduct performance monitoring, tuning, and capacity planning for day-to-day needs, along with major initiatives such as application upgrades, hardware upgrades, and large-scale projects
Lead technical calls and discussions, business meetings, internal training sessions, scrum calls, change controls, and projects
Conduct after-hours work such as server patching checkout, on-call rotation, and changes that must be performed outside business hours
Follow standard processes such as ticket management and change control
Create and maintain application documentation, including workflows, knowledge base articles, ISAM, backup and recovery policies and procedures
Identify product gaps and lead enhancement efforts
Identify and evaluate industry trends in new related systems and technologies
Support annual audit reviews (e.g. internal & external audit for application and change control, PCI, SAS70 reviews, Sarbanes Oxley, HIPAA), along with supporting and meeting SLAs

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.