Senior Processing Specialist

Fiserv•Marietta, GA

About The Position

The primary responsibility of this role is to provide timely and accurate responses to written and verbal consumer disputes, inquiries, and complaints related to active collection accounts. All dispute responses are governed by the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). This position is responsible for conducting research, performing investigations, and supporting multiple departments across TRS Recovery Services and TeleCheck to ensure compliant and accurate case resolution

Requirements

High school diploma or GED
Knowledge of banking, collections, dispute resolution, or association rules and regulations
Strong case management and production skills
Excellent written communication skills with the ability to comprehend and apply regulatory requirements
Basic typing and arithmetic skills
Strong analytical, research, and problem‑solving abilities

Nice To Haves

Prior experience handling FDCPA and FCRA‑regulated disputes
Experience working in collections, recovery services, or financial services
Familiarity with case management or workflow systems
Ability to manage high‑volume workloads while maintaining accuracy and compliance

Responsibilities

Research and evaluate work cases related to disputes, fraud, chargebacks, and consumer complaints
Review documentation received through multiple intake channels and triage cases to the appropriate teams
Conduct investigations and develop resolutions in accordance with established guidelines and regulations
Prepare written correspondence to consumers communicating dispute or inquiry outcomes
Communicate and collaborate with internal teams and relationship managers on case‑related matters
Read, interpret, and comprehend consumer documentation and supporting materials
Organize and manage a caseload to ensure work is completed accurately, in the correct order, and within required timeframes
Make decisions within established policies regarding various work cases and transaction types
Handle confidential and sensitive information appropriately

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave