Senior Process Specialist, Patient Pathways

DaVita • Kansas City, KS

5d

About The Position

A Senior Discharge Planner with Patient Pathways is an exciting and diverse role in care coordination for dialysis patients. This position is part of the hospital implementation team and acts as a temporary Dialysis Coordinator during a new hospital start, provides coverage to hospital partners in the Coordinators absence, and provides regular operating reviews on local market performance. This position contributes to strategy development and implementation to improve the AKI/ESKD patient discharge process as well as builds relationships with the kidney care community.

Requirements

• High School Diploma or equivalent is required, Bachelor’s Degree strongly preferred
• 2-4 years’ experience in a patient-focused setting
• At least 3 years’ experience working with dialysis patients required
• 1 year of discharge planning and/or Case Management or Social Work experience required
• Minimum of two (2) years’ experience demonstrating strong understanding of commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) as well as government insurance programs (Medicare, Medicaid) required
• Experience in patient education is highly preferred
• Strong customer service skills in face-to-face interaction settings
• Strong work ethic and desire to serve our patients
• Intermediate computer skills and proficiency in MS Excel, Word, Outlook, and PowerPoint required
• Current driver’s license, reliable transportation, and vehicle insurance in state of residence required
• Ability to routinely and successfully pass background checks and drug screens, including nicotine, required
• Ability to travel extensively is required

Responsibilities

• Support initiation of Patient Pathways program at new program hospital partner locations.
• Structure, introduce, and train hospital partners on Patient Pathways Program.
• Ensure Patient Pathways leadership is apprised of customer needs and any deviations from current practices.
• Provide Dialysis Coordinator coverage assistance as needed at Patient Pathways partner hospitals during new implementations, teammate absences or position vacancies including but not limited to patient education, placement, and reporting.
• Participate in meetings to conduct refresher trainings to provide support to Dialysis Coordinators.
• Support Patient Pathway Quality Assurance (QA) program for Dialysis Coordinators as needed.
• Analyze growth initiative metrics.
• Develop and maintain in-depth knowledge of company's service offerings, markets, current market share within individual markets, market competition, and strategies
• Handle all assignments autonomously.
• Serve as a role model.
• Effectively and efficiently handles unique or complex situations and/or escalations.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees