Senior Process Quality Specialist

Encore Capital Group•Troy, MI

18d

About The Position

The Senior Process Quality Specialist is responsible for completing account level actions based on compliance, project and departmental needs. This role is also responsible for identifying and documenting opportunities for improvement within system processes and procedures, as well as participating in problem solving discussions with leadership.

Requirements

High School Diploma
1 - 2 years Customer Service or Clerical experience
Familiarity with general legal procedures
Skilled in MS Office (Particularly Excel)
Ability to understand low level process mapping/logic
Strong collaboration, problem solving, critical thinking and relationship management skills
Desire to learn or strengthen skills in project or process management
Ability to handle variations in work type and workload
Strong written and verbal communication

Nice To Haves

2+ years work experience in Financial Services related field
Knowledge of ILMS system and general ILMS procedures
System query skills
A 'Can Do', positive demeanor and professional teammate spirit

Responsibilities

Process account level actions contributing to daily operations.
Identify and document shortfalls in processes and systems and participate in discussing solutions for improvements.
Provide data to support regular tracking and reporting on adherence to daily processes and/or financial performance.
Participate in various departmental projects.
Train and mentor team members.
Perform other duties, as assigned.

Benefits

Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.