Senior Process Improvement Specialist

Green Shield Canada

1d

About The Position

The Sr. Process Improvement Specialist will drive operations optimization initiatives and promote a culture of continuous
improvement across the organization. This individual contributor role focuses on developing and implementing best practices,
methodologies, and frameworks to enhance operational performance and efficiency. Reporting to the Clinical Services & Operations Manager, the Sr. Process Improvement Specialist will support organizational change efforts related to strategic operational transformation and process improvements with effective stakeholder management.

Requirements

• At least 4-5 years of prior experience leading/managing projects to drive continuous improvement initiatives
• Strong problem-solving skills with the ability to analyze data and make pragmatic, data-driven decisions
• University degree or equivalent post-secondary education (MBA or MSc preferred)
• Experience with industry-standard problem-solving methodologies (LSS, DMAIC)
• Excellent leadership and mentorship skills; self-starter, decisive, and results oriented
• Strong interpersonal skills; effective facilitator; excels in a team environment
• Ability to build consensus, influence others, and manage change effectively
• Exceptional communication skills (verbal and written); ability to effectively communicate with both technical and non-technical audiences
• Proficiency in English is required for this position.

Nice To Haves

• Experience implementing data visualization (Power BI, Tableau, etc)
• Experience within data preparation, data analysis, and statistical tool sets including but not limited to SQL, SAS

Responsibilities

• Conduct in-depth analysis of current processes, identify operational inefficiencies, and recommend improvements to optimize operational performance
• Utilize Lean, Six Sigma, and other operational excellence methodologies to determine the root cause and drive strategic continuous improvement initiatives
• Establish and track key performance indicators (KPIs) to measure performance, identify trends, support decision making and assess the effectiveness of improvement initiatives
• Lead, develop and coordinate value stream mapping activity, provide recommendations to eliminate waste and streamline operations
• Document and develop Standard Operating Procedures to promote consistency, accountability and easy repeatability
• Leverage technology as an efficiency enabler to improve process cycle times, operational quality, and drive better patient outcomes
• Challenge status-quo respectfully, influence change and provide mentorship to teams on operational improvement principles
• Collaborate with business leaders, cross-functional teams to ensure alignment and support for operational excellence initiatives
• Lead and manage project activities including planning, execution and governance to ensure business expectations and objectives are met

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level