Senior Process Associate, L1 Wind Turbine Helpdesk Analyst Onsite Schenectady NY
About The Position
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Process Associate, L1 Wind Turbine Helpdesk Analyst! In this role, the Remote Wind Turbine Support Technicians monitor the status and performance or wind turbines and wind farms to ensure continuous operations. Remote Wind Turbine Support Technicians troubleshoot and reset faults remotely, coordinate with onsite technicians as needed to minimize disruption of service to the power grid.
Requirements
- Excellent written and verbal communication skills
- Ability to work independently
- Excellent PC skills, experience using MS Office, MS Outlook, and Excel
- Must be able to work variance shifts required for 24x7 operations
Nice To Haves
- Experience in renewable energy generation
- Experience with industrial plant maintenance
- Experience with maintenance and troubleshooting Programable Logic Controllers (PLC’s
Responsibilities
- Real time monitoring and response of Renewable Energy power generating assets.
- Provide wind turbine parameter data to site technicians over the call to help them perform maintenance
- Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions
- Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support
- Interface with site team and customer operation center when observe network interruption or loss of communication between power assets and Monitoring System
- Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately
- Follow ROC procedures to drive standardized global practices
- Proficiently communicate with internal and external customers via written and verbal communication
- Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools
Benefits
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
