Senior Process Associate, Entry Level Support Technician, Aerospace onsite in Cincinnati OH
About The Position
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Process Associate, Entry Level Support Technician, Aerospace! In this role, Support Technicians work with a global team to assist Airlines around the world resolve a variety of issues. Support Technicians assist customers with Aircraft On Ground (AOG) situations required quick responses to return aircraft to revenue service, help resolve issue with parts and tooling support, and help customer interpret aircraft and engine manuals.
Requirements
- Strong written and verbal communication skills
- Ability to work independently
- Excellent PC skills, experience using MS Office, MS Outlook and Excel.
- Must be able to work on weekends and 2nd shift as needed.
- Acceptable candidates must provide one of the following certifications: 1. 2-yr technical / associates degree § Preference given for mechanical/ aerospace related study 2. Experienced aviation technician § A&P Certification, no experience necessary. § Alternate to an A&P Certificate is experience in Military aircraft maintenance
Nice To Haves
- Experience in Aerospace/Airline operations.
- General understanding of gas turbine systems and operating principles
Responsibilities
- 24/7/365 Operation providing technical, logistics and Diagnostics support to internal and external customers.
- Provides aircraft on ground (AOG) coverage.
- Strong analysis capabilities to interpret and clarify technical manuals, service bulletins, and repair procedures.
- Resolve tooling and support equipment questions and troubleshoot engine systems.
- Process customer requests for assignment to applicable subject matter experts.
- Provide AOG parts availability and quotations.
- Coordinate with Distribution Center for AOG parts orders.
- Monitor phone lines and direct customer inquiries to the appropriate teams/departments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
