Senior Process Analyst
About The Position
The Senior Process Analyst serves as a champion of enterprise-wide performance excellence, leading complex process improvement initiatives that have significant impact across the organization. This role is responsible for designing and implementing advanced business process management strategies, mentoring process analysts and facilitators, and influencing decision-making. The Senior Process Analyst partners with leadership to embed a culture of continuous improvement, ensures alignment with long-term strategic goals, and leads enterprise-level projects that deliver measurable value to members and stakeholders. This position requires expert-level proficiency in Lean Six Sigma, business process management, and change leadership as well as the ability to perform statistical analysis to identify trends, validate improvements, and support data-driven decision making.
Requirements
- Bachelor's Degree OR 4+ years of related experience (in addition to the minimum years of experience required)
- 7+ years of experience in process improvement, business process management, continuous improvement, or similar
- Lean Six Sigma Black Belt (or equivalent process improvement certification) or greater
- Experience designing and implementing business process management strategies at the organizational level
- Proven expertise in advanced statistical analysis, data modeling, and process optimization
- Experience mentoring or coaching others in process improvement
- Strong presentation skills and ability to interface at all levels of the organization
Nice To Haves
- Experience with the Malcolm Baldrige National Quality Award
- Experience using hypotheses-driven problem solving
- Banking and/or FinTech background
- Proficiency with advanced analytics tools (e.g., Minitab, Tableau, Power BI) and process
- management software
Responsibilities
- Lead transformational and innovative process improvement events across key business processes, resolving highly complex issues and maximizing value for members. Apply advanced facilitation techniques, change management strategies, and data drive decision making to ensure adoption and long-term success.
- Influence and collaborate with leadership and process owners to optimize key process performance using data and deep organizational knowledge. Ensure alignment with evolving organizational goals to enable the achievement of strategic KPIs.
- Coach and mentor Lean Six Sigma certified individuals including Process Analysts, Facilitators, and yellow belts, building internal capability and fostering a culture of performance excellence.
- Support the governance and evolution of the enterprise performance excellence framework, integrating best practices and ensuring sustainable value delivery to members and stakeholders. Prepare and present progress and realized results to senior leadership.
- Continuously monitor the performance excellence landscape and financial industry trends to inform strategy and performance excellence initiatives.
Benefits
- A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
- Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
- Up to a 4% match on 401(k) contributions
- Up to twelve weeks of fully paid parental leave
- An extensive Employee Assistance Program that provides personalized care options for your whole household
- Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Credit Intermediation and Related Activities
Number of Employees
501-1,000 employees
