Senior Principal Trainer

Brown University Health•Providence, RI

45d•Onsite

About The Position

SUMMARY: As supervised by the Information Services Training Manager, provides professional-level training to users of the electronic health record system and other applications as required. Serves as a highly valued organizational asset and a recognized and respected training leader within the Brown University Health Information Services department. Works collaboratively to analyze, design, deliver, and evaluate training programs, curricula, and learning assessments. Consults on and facilitates assessments of employee skills related to electronic records technologies, business operations, and clinical management, among other functions. Assesses and advises on various aspects of project implementation related to technology, training, and continuous process workflow improvements. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Brown University Health employees are expected to embrace Brown University Health's mission of Delivering health with care and successfully role model Brown University Health's values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.Designs, delivers and evaluates training programs in support of successful system or module implementation and optimization, utilizing methods that meet or exceed established training standards and that ensure activities, deliverables, and results are characterized by the following: Systematic, demonstrating that the prescribed sequence is logical; Systemic, ensuring the inclusion of processes that are critical for successful adoption and utilization; Reliable, such that the included components are documented in sufficient clarity and detail to be universally applied, minimizing variability of outcomes among users; Iterative, to facilitate the effective repetition of analysis, design, development, implementation, and evaluation multiple times during any project; and Empirical, to support ongoing data gathering throughout the process, enabling designers to formulate evidence-based system design decisions.Manages Service Requests and Incidents assigned to the Training Department, assuring appropriateness, timeliness and resolutions are met appropriately.Manages the ONCALL system, to support ongoing coverage for customers.Mentors Principal Trainers, providing learning opportunities and knowledge sharing.Leads high visibility, critical projects, demonstrating effective management, excellent verbal, written, and presentation skills to leadership as required; able to develop associated professional training initiatives as needed. Ability to train an application, process, or major workflow outside of the LifeChart system as requested by and agreed upon with the Training Manager.In response to changes in policies, technologies and special needs as determined by project leadership, anticipates through analyses and experience training needs to ensure planned training programs address identified needs of individuals and workgroups as well as organizational priorities and managerial performance requirements.Consults with managers and supervisors to diagnose and address system-related challenges and to plan and implement appropriate problem-solving interventions. Consults as needed with others responsible for implementation of agreed-upon solutions.Manages all administrative aspects of assigned educational programs directly or through administrative support personnel to include scheduling training locations; producing program announcements, handouts, follow-up communications and related collaterals; arranging for provision of audiovisual hardware and software; overseeing registration of participants; and preparing or overseeing preparation of all program documentation as needed. Selectively attends external workshops, professional association conferences and the like to research information, evaluate performance of external training consultants and materials being considered for purchase. Maintains or develops current professional skills in areas of expertise.May serve on job-related Brown University Health task forces, process improvement teams and committees. May represent Brown University Health in relationships with colleges/universities offering both degree and non-credit programs in technical disciplines and related fields.May supervise projects and activities of graduate student interns in technical training or management fields.Performs other duties as assigned.

Requirements

BASIC KNOWLEDGE:Bachelor's degree in computer science, education, business or related field is required. A master's degree is strongly preferred. Technical knowledge and analytical ability to incorporate instructional technology effectively into educational programming, including self-instructional and computer-based training programs.
A professional level of knowledge of the development, design requirements, administration, implementation and evaluation of adult educational programming related to technology implementation.
Demonstrated aptitude in abilities required for systems and workflow analysis, as evidenced by successful completion of the vendor-provided screening test and certification process, the ability to function and communicate effectively as a member of a project team, and the interpersonal skills to elicit and convey details of business and clinical operations and workflow processes to assure the optimal adoption and utilization of the electronic health record system. Strategic thinking to influence the planning and forecasting of the organization's technology training needs.
Superior platform skills for effective training delivery. Demonstrated ability to design and effectively write documentation for technologically based and other workshop training experiences.
Experience in working with electronic health record and/or other enterprise wide clinical or administrative health related technology platforms.
Experience working in a health care setting and knowledge of the roles, processes and desired outcomes pertaining to healthcare delivery and clinical practice.
EXPERIENCE:At least three years of current, relevant experience in training and education consultation, preferably in a mid-to-large sized healthcare organization. Experience-based knowledge of advanced instructional theory and techniques; hands-on microcomputer use; and design and development of education materials is desirable.
Driving Required: Yes

Nice To Haves

Experience with large a healthcare system go-live preferred, including curriculum design and resource planning for go-live.
Experience with managing a major project.
Experience with supervising individuals and/or teams as it relates to training.
Epic Experience with the following areas strongly preferred: MST build and Maintenance, Learning Home Dashboard build and configuration; Learning Management Systems; eLearning development; curriculum development.
Experience in formal process improvement methodologies (e.g., Lean, Six Sigma, TQM, PDCA) desired.

Responsibilities

Designs, delivers and evaluates training programs in support of successful system or module implementation and optimization, utilizing methods that meet or exceed established training standards and that ensure activities, deliverables, and results are characterized by the following: Systematic, demonstrating that the prescribed sequence is logical; Systemic, ensuring the inclusion of processes that are critical for successful adoption and utilization; Reliable, such that the included components are documented in sufficient clarity and detail to be universally applied, minimizing variability of outcomes among users; Iterative, to facilitate the effective repetition of analysis, design, development, implementation, and evaluation multiple times during any project; and Empirical, to support ongoing data gathering throughout the process, enabling designers to formulate evidence-based system design decisions.
Manages Service Requests and Incidents assigned to the Training Department, assuring appropriateness, timeliness and resolutions are met appropriately.
Manages the ONCALL system, to support ongoing coverage for customers.
Mentors Principal Trainers, providing learning opportunities and knowledge sharing.
Leads high visibility, critical projects, demonstrating effective management, excellent verbal, written, and presentation skills to leadership as required; able to develop associated professional training initiatives as needed. Ability to train an application, process, or major workflow outside of the LifeChart system as requested by and agreed upon with the Training Manager.
In response to changes in policies, technologies and special needs as determined by project leadership, anticipates through analyses and experience training needs to ensure planned training programs address identified needs of individuals and workgroups as well as organizational priorities and managerial performance requirements.
Consults with managers and supervisors to diagnose and address system-related challenges and to plan and implement appropriate problem-solving interventions. Consults as needed with others responsible for implementation of agreed-upon solutions.
Manages all administrative aspects of assigned educational programs directly or through administrative support personnel to include scheduling training locations; producing program announcements, handouts, follow-up communications and related collaterals; arranging for provision of audiovisual hardware and software; overseeing registration of participants; and preparing or overseeing preparation of all program documentation as needed. Selectively attends external workshops, professional association conferences and the like to research information, evaluate performance of external training consultants and materials being considered for purchase. Maintains or develops current professional skills in areas of expertise.
May serve on job-related Brown University Health task forces, process improvement teams and committees. May represent Brown University Health in relationships with colleges/universities offering both degree and non-credit programs in technical disciplines and related fields.
May supervise projects and activities of graduate student interns in technical training or management fields.
Performs other duties as assigned.