Senior Principal Service Engagement Manager

SimCorp•New York, NY

45d•Hybrid

About The Position

At SimCorp, we facilitate the streamlining of investment decisions, accounting, and operations for major global financial institutions. We do this through IT systems, processes, and financial knowledge. Implementing our software by way of high-quality projects is at the core of what we do. To introduce our software to our clients, and deliver the outcomes they will adopt, business consultants are essential to us. The Senior Principal Service Engagement Manager at SimCorp is responsible for managing and overseeing complex client engagements, ensuring the delivery of high-quality services that align with client expectations and business objectives. With typically 10+ years of experience in service management or client-facing roles, this position involves leading cross-functional teams to drive successful service delivery, customer satisfaction, and long-term value. The Senior Principal Service Engagement Manager works closely with clients, internal teams, and senior stakeholders to address strategic needs, optimize service offerings, and foster lasting relationships. The Professional Services (PS) team is structured around 4 pillars: Business Consulting (BC); Project Management (PM); Service Delivery Management (SDM); and Service Engagement Management (SEM). From the early sales phase to final Go lives, this "One team" works closely together and in sync with all relevant stakeholders in The Americas and Client Services to secure best project experience and value for our clients. The combination of global scale standards and best practice with strong Market Unit execution is our DNA. As SimCorp continues to expand its service catalogue and market reach, PS Senior Managers are increasingly exposed to more complex opportunities, more frequently, and with a constant demand for faster project estimates. This requires the implementation of high-quality bid management processes, appropriate tools and systematic execution across all opportunities. The mission of the role is to ensure that the region can efficiently and effectively handle multiple complex opportunities simultaneously, with proper risk control measures in place, ultimately leading to increased success in winning deals. As a Senior Principal Service Engagement Manager, you will be reporting to the VP Professional Services. You will be assigned the responsibility to either take the full ownership of a PS opportunity or to provide support to the owner through execution of best practices. Working directly with Sales, Value Advisory, CSM, and all relevant Client Services stakeholders, you will be supporting large and complex deals across The Americas, orchestrating inputs related to scope, staffing, project risk and commercial. You will be responsible for consolidating these inputs and ultimately presenting Services offers that meet both our customer's request as well as our own. Your primary objectives will be to prepare high quality offers that capture target outcomes, baseline scope, commercials and staffing requirements, while providing a transparent view of project risk. You will do so in a way that supports an accelerated sales cycle and provides best client experience. For this role we are looking for experienced and ambitious individuals who will bring extensive client-facing experience, stakeholder management as well as both project sales and delivery experience to support our large and complex opportunities.

Requirements

Proven extensive commercial awareness and track records of selling large initial and expansion project (ideally both Time & Material and Fixed Fee)
Proven track record of quickly building and foster strong customer relationships
Excellent understanding of our clients' business processes
Managing strategic client engagements from start to finish, ensuring high levels of satisfaction and value.
Able to discuss the challenges and demands clients are facing
Deep knowledge of our services offering
Ability to build strong partnerships with internal stakeholders across the organization to meet shared objectives
Strong communication, influencing and conflict management skills
Outstanding presentation skills
Structured, organized and extremely rigorous
Great time management and prioritization skills
Readiness to walk the extra mile
Empathy and the ability to listen
Flexibility to travel across the region when required - working from SimCorp's office two days a week

Responsibilities

Act as the main entry point for the Sales, Value Advisory & Commercial excellence team for the service opportunities you will be assigned to
Lead and manage the end-to-end service engagement process, ensuring that client needs are met with high levels of satisfaction and service delivery.
Produce accurate and timely estimations for complex projects considering input such as scope, resources, timelines, costs, and risks.
Secure Service commercial approvals by the Commercial Excellence team in line with SimCorp's commercial bid management best practice
Secure contract closing and support commercial and legal negotiations in collaboration with our sales and legal teams.
Ensure transition to local client/project owner, PM &/or SDM along the bid management process for smooth take over and project execution once the opportunities are closed.
Secure accurate order intake forecast and capacity requirements in the applicable systems (Salesforce, Zimit) for the opportunities you will be assigned to.
Foster strong relationships across the organization to gather necessary information and to ensure effective collaboration and knowledge sharing.
Propose areas for process improvement within the bid management and estimation processes. Propose and contribute to implement enhancements to increase efficiency, accuracy, risk management and overall effectiveness with global service teams.

Benefits

Attractive salary and bonus scheme are essential for any work agreement.
flexible working hours and a hybrid model - working from SimCorp's office two days a week.
opportunities for professional development: there is never only one route - we offer a personal approach to professional development to support the direction you want to take.

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