Senior Principal Program Manager

FactSet Research Systems Inc.•Boston, MA

52d•Hybrid

About The Position

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations. FactSet is seeking a Senior Principal Program Manager to lead large-scale, strategic programs for complex enterprise clients within the Institutional Buy Side business unit. In this role, you will partner with a wide range of stakeholders including senior leadership and cross-functional global teams to ensure successful delivery of client solutions. The ideal candidate should possess strong expertise in client facing program/project management and organizational change management and is skilled at facilitating executive-level conversations and presenting to C-suite stakeholders.

Requirements

8+ years of program management experience or equivalent background leading complex, cross-functional projects in a technology or financial services environment
Proven experience in client-facing roles, with a strong ability to communicate effectively, manage expectations, and build relationships with both internal and external stakeholders
Ability to influence across all organizational levels, particularly senior management, including facilitating executive-level conversations and presenting to C-suite stakeholders.
Proven track record of successfully managing large-scale, complex programs from inception to completion
Familiarity with tools such as MS Project, SharePoint, MS Teams, and RAID log tracking
Strong leadership, cross-functional coordination, and communication skills with the ability to collaborate, bring people together, and drive to results are essential
Experience influencing and collaborating with global, cross-functional teams
Bachelor's degree in business, finance or related field
Candidates must hold either a PMP (Project Management Professional) or a PgMP (Program Management Professional).

Responsibilities

Own program-level planning, execution, and reporting of select high visible programs and projects, ensuring transparency across stakeholder groups and alignment with business priorities
Facilitate executive conversations to ensure project alignment, resolve escalations, and support strategic decision-making.
Work with stakeholders to define program scope, assign responsibilities, identify appropriate resources needed, and develop milestones to ensure timely completion of programs
Track and monitor progress, define key performance indicators or success metrics by program, and be able to report on status against program objectives
Take direct ownership and intervene when necessary to stabilize struggling projects by addressing bottlenecks in planning, communication, and execution
Identify and advocate for changes that improve the program management process, tools and best practices
Proactively escalate and report on issues, risks, and blockers to senior leadership, ensuring timely resolution and keeping all stakeholders informed of progress and challenges.
Conduct ongoing evaluations, capture insights, and continuously evolve program management practices to drive productivity, adapt to challenges, and improve future planning
Ability to manage client expectations effectively, including diplomatically pushing back when needed to ensure alignment with project goals, timelines, and deliverables

Benefits

The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
Career progression planning with dedicated time each month for learning and development.
Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume