Senior Principal Inbound Product Manager, CRM and Telecom industry workflows

ServiceNow•Santa Clara, CA

77d

About The Position

Join the Telecom Industry vertical product team responsible for creating world class AI enabled industry products that leverage ServiceNow differentiators to solve key operational challenges for the Telecom industry. We are a lean and fast-paced team, driven by innovation and committed to delivering exceptional new product offerings. ServiceNow is looking for an outstanding product management leader to drive product roadmap, requirements, and design for AI powered CRM capabilities for the Telecom industry. This leader will collaborate closely with outbound PMs, engineering, platform teams, horizontal product teams, and GTM teams to develop a compelling vertical product offering and ensure flawless roadmap execution. The ideal candidate should have substantial experience in the Telecom domain and thrive in a fast-paced, dynamic environment with minimal guidance.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
12+ years of Telecom domain experience, either in enterprise software for Telecom or directly in a Telecom company.
8+ years of enterprise product management experience
Deep experience and understanding of Telecom BSS domain - Sales and order management, service management and inventory management.
Familiarity and experience in TM Forum, MEF, and other industry standards.
Entrepreneurial approach and comfortable in a dynamic, results-driven environment that includes a background in both small and large organizations.
Relentless focus on achieving product-market fit.
Excellent cross-functional collaboration skills, with the ability to influence and drive teams toward a common goal.
Strong analytical and quantitative skills, utilizing data and metrics to support assumptions and recommendations; experience with data and analytics to optimize user experience and enhance the product.
Outstanding written and oral communication skills, with the ability to effectively communicate technical and business topics to diverse audiences.
Self-directed with the ability to think strategically and execute tactically, managing multiple, competing priorities simultaneously.
Hands-on approach, starting small and scaling up over time.
Proven ability to handle multiple competing priorities in a fast-paced environment.
Practitioner of Agile methodologies, adaptable to different organizational environments.
Familiarity with ServiceNow platform and customer experience workflows

Responsibilities

Partnering with cross functional teams to formulate product strategy and execute on product roadmap.
Promote ServiceNow's AI First Industry vision to customers, partners, internal stakeholders, cross-BU leaders, and PM teams.
Partner and influence horizontal products and platform roadmaps, in order to leverage innovations that's delivered across the entire ServiceNow product portfolio.
Understand the competitive landscape and shape the future of how ServiceNow leverages AI to transform customer experience.
Collaborate closely with engineering teams to define requirements, stories, and epics for backlog and build within the product.
Be instrumental in driving user experiences that delight end users while delivering value to customers.
Work with strategic customers for prototyping and early ideation of new product features, capabilities and drive product adoption