Senior Principal Consultant - Point of Sale (POS)
About The Position
We create possibilities that move life and commerce forward Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place. Overview Manhattan Associates is seeking a Senior Principal Consultant – Point of Sale (POS) to lead large-scale retail transformation initiatives for some of the world’s most complex enterprise retailers. This is a senior, client-facing leadership role responsible for delivering high-impact POS and store systems implementations while serving as a trusted advisor to executive stakeholders. In this role, you’ll combine deep POS and retail domain expertise with strong delivery leadership—owning solution design, execution, client relationships, and overall program success across multi-product, multi-site engagements.
Requirements
- 6+ years of experience in a technical consulting, professional services, or enterprise software delivery role
- Strong experience delivering POS, retail, or omnichannel commerce solutions
- Proven success leading large, complex system integration programs ($1M+ services engagements)
- Client-facing experience working directly with enterprise customers
- Ability to operate independently in fast-paced, ambiguous environments
- Willingness to travel up to 50%, based on project needs
- Bachelor’s degree (or foreign equivalent) in Computer Science, Engineering, Information Systems, Business, or a related field
Responsibilities
- Lead end-to-end delivery of complex Manhattan POS implementations from discovery through go-live and stabilization
- Own scope, design, budget, resourcing, risk management, and delivery outcomes across multiple concurrent engagements
- Proactively identify, manage, and resolve delivery risks and critical issues, escalating when appropriate
- Drive change management strategies to manage scope and secure incremental funding as programs evolve
- Serve as a subject-matter expert in Point of Sale and store-centric retail solutions
- Lead functional design, solution architecture, and integration strategies across POS, omnichannel, ERP, and third-party systems
- Partner with Product Management to provide structured feedback and enhancement recommendations based on real client needs
- Act as the senior delivery lead and primary point of contact for enterprise retail clients
- Build trusted relationships with client IT, operations, and executive leadership
- Lead executive governance forums, steering committees, and milestone reviews
- Support pre-sales activities including solution positioning, functional design input, and gap analysis
- Identify and pursue opportunities to upsell additional Manhattan products and services
- Partner closely with Sales to articulate value and ensure successful transition from sales to delivery
- Mentor and coach consultants and design leads, providing technical guidance and career development support
- Contribute to delivery best practices, standards, and reusable assets within the POS practice
- Influence team culture through consultative leadership, accountability, and delivery excellence
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
