Senior Principal, Clinical Informatics

Remitly•Philadelphia, PA

About The Position

Senior Principal, Clinical Informatics Job Summary: The Clinical Informatics (Senior Principal) owns accountability for one or more workflow-integrated clinical decision support (CDS) solutions across care settings and serves as the clinical informatics authority across the product lifecycle, ensuring solutions are effectively designed, delivered, and adopted within healthcare technology environments. This role leads workflow design, upgrade advisory, and delivery oversight to ensure CDS solutions are effectively designed, delivered, implemented, and adopted across diverse customer environments. The individual serves as a workflow domain expert across multiple clinical areas and brings deep, experiential knowledge of clinical workflows, system build, and integration. In addition to customer-facing advisory work, this role is responsible for end-to-end delivery coordination of embedded solutions to vendor partners and customer environments, driving timelines, managing dependencies, resolving blockers, and ensuring high-quality release execution across product, content, and informatics teams. As a senior-level individual contributor, this role operates with a high degree of autonomy, influences cross-functional and customer decision-making, and serves as a trusted authority in complex workflow and delivery scenarios. The role represents the clinical informatics domain internally and externally, acting as a central point for customer understanding and workflow expertise. This individual partners closely with product, digital content, sales, customer-facing teams and vendor partners to ensure solutions meet customer needs and are successfully delivered and adopted. The role primarily focuses on guiding customers through workflow changes and upgrades rather than acting as a primary implementation resource; however, it owns hands-on workflow design and system configuration for select integrated solutions and provides informatics leadership to support implementation efforts as needed. The Senior Principal also mentors team members, contributes to the development of informatics talent, and helps strengthen clinical informatics capability across the organization.

Requirements

8–10 years suggested minimum years of experience
Deep expertise in clinical workflow design across multiple care settings
Hands-on experience with system build, workflow design, and integration
Experience working directly with customers on implementations, upgrades, and workflow optimization
Experience leading or coordinating delivery of complex, workflow-integrated solutions
Experience managing complex issues, escalations, and cross-functional coordination
Experience building strong customer relationships that inform product and delivery decisions
Bachelor’s degree required
Clinical background strongly preferred, with experience in direct patient care or clinical workflow design (e.g., nursing, allied health, or clinical informatics)

Nice To Haves

Advanced degree in clinical informatics, healthcare, or related field preferred.

Responsibilities

Maintains deep understanding of clinical workflows, customer use cases, and care delivery environments across multiple care settings
Leads customer discussions on workflow design, upgrades, and adoption of integrated workflow solutions
Guides customers in understanding workflow and content changes across releases
Serves as escalation point for complex workflow and integration issues
Builds and maintains strong customer and vendor relationships
Supports Sales and Commercial teams with workflow expertise
Partners with Patient Education and other solution areas to support integrated workflows
Uses customer feedback and workflow insights to guide decisions
Identifies key indicators of workflow adoption and customer success
Balances competing priorities across delivery and product constraints
Apply structured problem-solving approaches in ambiguous environments
Supports development of KPIs tied to workflow adoption and outcomes
Partners with Product, Marketing, and Sales to support go-to-market planning
Contributes clinical workflow expertise to product positioning and messaging
Supports customer adoption planning and upgrade readiness
Participates in business planning and aligns execution with customer needs
Leads workflow design and validation across the workflow-integrated clinical decision support (CDS) solutions product lifecycle
Drives end-to-end delivery coordination across product, digital content and informatics teams
Ensures release readiness and high-quality delivery
Provides workflow guidance to customer analysts and technical teams
Supports implementation as a secondary informatics resource
Owns hands-on workflow design and configuration for select integrated solutions
Serves as the clinical informatics authority across assigned CDS solutions
Provides workflow-driven input into product strategy and roadmap discussions
Identifies opportunities to improve workflow integration and adoption
Ensures product decisions reflect real-world clinical workflows
Partners with Product Management, development, and content teams
Supports go-to-market efforts through customer insight and workflow expertise
Drives alignment across cross-functional teams to support delivery and adoption
Demonstrates strong understanding of clinical workflows, systems, and integration approaches
Applies knowledge of system build and data structures
Engage effectively with product and development teams
Maintains awareness of emerging technologies
Maintains hands-on familiarity with system configuration
Mentors Clinical Informatics Principals and Analysts
Elevates workflow design and delivery practices across the team
Contributes to hiring and onboarding of informatics talent
Takes ownership of professional development and domain expertise
Applies structured problem-solving to complex workflow and delivery challenges
Identifies risks and opportunities early and drives appropriate action
Brings innovative thinking to workflow design and customer solutions
Communicates complex workflow and technical concepts clearly
Builds strong relationships with customers, vendors, and internal stakeholders
Collaborates effectively across cross-functional teams
Influences decision-making through expertise and credibility
Drives delivery outcomes aligned with customer needs and product goals
Maintains accountability for execution and follow-through
Balances speed, quality, and risk in delivery decisions
Supports successful release execution and customer adoption