Senior Practice Manager

Howard Brown Health•Chicago, IL

1d•Onsite

About The Position

Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness, committed to providing inclusive, affirming, and holistic patient-centered care. The Senior Practice Manager will be responsible for the day-to-day operations of one or more health centers, acting as the primary contact for all facilities and safety matters. This role involves managing direct reports, ensuring compliance with OSHA, IDPH, and other regulatory standards, maintaining high customer service, coordinating workflow, and actively participating in organization-wide quality and performance improvement initiatives.

Requirements

Bachelor’s degree in healthcare, business administration, or related discipline.
Minimum seven (7) years operation management experience.
At least three (3) years progressive healthcare management experience including direct people management.
Knowledge of Patient Centered Medical Home (PCMH) principles and practices.
Ability to create a patient-centered environment that recognizes values and advances the organization’s mission.
Ability to maintain knowledge of current practices and the roles and functions of patient care team members directly reporting to the Senior Practice Manager.
Ability to maintain knowledge of current practices and the roles and functions of patient care team members, on-site or remote, not directly reporting to the Senior Practice Manager.
Demonstrated proficient and functional customer service and client orientation skills.
Ability to handle and maintain highly confidential information with professional maturity.
Demonstrated skill at analytical and critical thinking.
Ability to make timely, independent decisions demonstrating responsible judgement.
Effective communication skills including written, verbal and listening.
Functional and proficient knowledge of various technologies including, but not limited to MS Office (Word, Excel, Outlook), EPIC and EHR.
Ability to skillfully handle complex issues and problems as they arise.
Demonstrated organizational skills and ability to manage time efficiently.
Ability to demonstrate an understanding and acceptance of equity, inclusion and diversity concepts, and that they are broader than just race, ethnicity, and gender.
Ability to work affirmatively with gay, lesbian, bisexual, transgender, queer (LGBTQ) and HIV positive patients.

Responsibilities

Manages the day-to-day operations of a health center(s) and serves as the single point-of-contact for all facilities and safety matters.
Manages all direct reports and communicates expectations, monitors and manages performance, and provides coaching, feedback, and development opportunities on a regular basis.
Ensures the center’s compliance with OSHA, IDPH, and other regulatory agency standards in partnership with the center’s Medical Director.
Ensures the highest standard of customer service and conducts investigations to evaluate and address staff and patient compliance and related issues.
Plans, organizes, and conducts monthly staff meetings to review the center’s operations performance and related outcomes.
Ensures the coordination of workflow and daily schedules and adheres to Patient Centered Medical Home (PCMH) principles and practices including the implementation of daily team huddles.
Ensures adherence with organizational policies related to safety, clinical service delivery, human resources management, and quality improvement.
Participates as an active member in organization-wide quality and performance improvement initiatives.
Other duties as assigned and/or required.

Benefits

3-weeks paid vacation and 1-week of personal time
12 accrued sick days per year
9 paid holidays, including Juneteenth
PTO Exchange allows employees to turn unused PTO into liquid assets
Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
BCBS HMO, PPO, and PPO Select Plans
EyeMed Vision premium
401k program with up to 5% employer match after 90 days
Employer-paid basic life insurance valued at one times the annual salary
Voluntary Life and AD&D, and Short-term and Long-term disability
Up to $720 pre-tax commuter and parking benefit account
Flexible Spending Accounts for healthcare and dependent care
Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
Employee Assistance Program with 5 employer-paid counseling sessions
50% off at Brown Elephant Resale Shops and discounts at local businesses