Senior Personal Banker - Jersey City Lafayette - Full-time

Provident Bank•Jersey City, NJ

23h•Onsite

About The Position

At Provident Bank, the Senior Personal Banker is a key player in the Branch sales and service environment, focusing on building mutually beneficial and long-term customer relationships by providing a positive customer experience. This role requires a thorough understanding of the core culture of "attraction, expansion, and retention" of customer relationships. The Senior Personal Banker delivers a high level of service, including greeting customers, performing needs-based assessments, opening accounts, cross-selling, tele-consulting, developing relationships, servicing accounts, and acting as lobby manager. They research and resolve complex account issues and customer inquiries, and promote organizational products and services by referring customers to appropriate internal or external business partners. Additional responsibilities include processing customer transactions such as check cashing, withdrawals, deposits, and loan payments. This position manages a book-of-business with objectives of customer retention and relationship development, and serves as a liaison for specialist support from lending, investment, trust, and treasury management teams. The Senior Personal Banker is self-motivated, a problem solver, functions independently, can act as an operational supervisor when needed, and provides flexible coverage for the Branch across all sales and service aspects. Eligibility to obtain Life and Health Licensing may be required. All employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement, and work under general supervision.

Requirements

High school diploma or GED
Minimum of 6 months providing sales/service to customers in a retail environment
Strong interpersonal skills, including listening, written and verbal communication
Ability to work a flexible schedule based upon the needs of the business
Demonstrations positive and professional demeanor with all customers and co-workers
Strong math and analytical skills
Ability to handle escalated matters and problem solve for resolution
Understand and adhere to safety and security practices
Demonstrate and apply good relationship building skills
Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities
Strong customer service and advocacy skills
Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office
Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence

Nice To Haves

2 years providing sales and service to customers in a retail environment
Retail banking experience
Supervisory experience
Life and Health Licenses to support investment program

Responsibilities

Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers
Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services
Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner
Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships
Advance the Bank's Corporate Sales Program through the consultative need’s assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business
Identify opportunities with customers and prospective customers through lobby management
Assist customers and prospective customers with digital technologies and provide referrals to other lines of business
Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards
Responsible for sales and service
Execute expectations for a positive customer service experience
Ensures operational and financial safety and soundness in accordance with Bank’s policies, compliance, and applicable laws and regulations
Leverages lobby management as a tool for controlling and mitigating risk
Establishes customer identity according to guidelines and adheres to all other compliance procedures
Assists branch management with branch operations as needed
Opening, closing, and supervising the servicing of the branch in the absence of branch management
Assists Personal Bankers with more complex and escalated customer questions and inquiries, including providing supervisor overrides when needed
Performs transactions including but not limited to: check cashing, withdrawals, deposits and loan payments
Prepares and/or completes Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions
Assists in training other branch employees
Provide support to the contact center when there are high call volumes
Handle customer inquiries by telephone
Provides access to safe deposit boxes

Benefits

Paid time-off (PTO)
Holiday (PTO)
Health and Wellness benefits including Medical, Dental and Vision Plans
Flexible and Health Savings Accounts
401(k) Retirement Plan
Disability Insurance
Employee Assistance Program
Basic Life Insurance
Company sponsored Tuition Disbursement
Loan Repayment programs
Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans