Senior People Process Optimization Strategist

DoorDash USA

About The Position

We are building a more efficient, intelligent, and AI-enabled People Operating System. As a Senior People Process Optimization Strategist, you will drive the execution of process transformation initiatives that improve the end-to-end employee experience across DoorDash and Wolt. You’ll own workstreams within a broader transformation roadmap, identifying inefficiencies, redesigning processes, and implementing scalable, tech-enabled solutions. This role is equal parts process design, execution, and change management: success is not just delivering solutions, but ensuring they are adopted and deliver measurable impact. You will partner closely with COEs, People Business Partners, Product, Engineering, and Operations teams globally, and report to the Senior Manager, People Process Transformation and Continuous Improvement. You will report to the Senior Manager, People Process Transformation and Continuous Improvement. Success in this role looks like: faster, simpler processes; high adoption of new ways of working; and clear, measurable improvements in efficiency, quality, and employee experience.

Requirements

4–8+ years of experience in process transformation, continuous improvement, or operations (HR/People experience a plus)
Hands-on experience applying Lean, Six Sigma, or similar methodologies (certification a plus, not required)
Proven track record of delivering measurable improvements (e.g., reduced cycle time, cost savings, increased quality or adoption)
Experience driving or supporting change management and adoption of new processes, systems, or tools
Strong problem-solving skills with the ability to identify root causes and translate insights into practical solutions
Comfort working cross-functionally with business, operations, and technical stakeholders
Ability to manage multiple workstreams and operate effectively in a fast-paced, evolving environment
Data-driven mindset with the ability to define success metrics and measure impact
Clear communicator who can influence without direct authority and translate complex changes into actionable guidance

Responsibilities

Own and execute process transformation initiatives across People functions (e.g., HR, Talent Acquisition, onboarding, lifecycle processes)
Analyze current-state processes to identify inefficiencies, root causes, and automation opportunities
Redesign workflows using continuous improvement methodologies (e.g., Lean, Six Sigma) to reduce friction and cycle times
Partner with Product and Engineering to deliver scalable, tech-enabled solutions
Drive change management for new processes, including stakeholder alignment, communication, and rollout planning
Assess change impacts, identify risks, and build mitigation plans to support successful implementation
Develop enablement materials (e.g., playbooks, training, guidance) to ensure teams can effectively adopt new processes
Define and track success metrics (e.g., time savings, SLA improvements, quality, adoption) and iterate based on results
Facilitate cross-functional working sessions to align on requirements and move initiatives forward
Build and maintain dashboards or reporting to monitor process performance and identify gaps
Ensure solutions are intuitive, scalable, and drive sustained behavior change and improved employee experience

Benefits

a 401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program
flexible paid time off/vacation, plus 80 hours of paid sick time per year
vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week)