Senior People Operations Specialist
About The Position
The People Systems & Operations Senior Specialist reports to the Manager, People Systems & Analytics, with a dotted-line reporting relationship to the Total Rewards Manager as needed. This role supports the People Systems & Analytics function by executing HR systems operations, maintaining data integrity, and supporting compliance and benefits administration. As a key operational partner, this role ensures People systems run smoothly and accurately while supporting critical People programs, Total Rewards initiatives, and reporting needs This role will serve as the operational backbone of the People Systems function, dedicated to the tactical execution of HR technology and data integrity across all people systems. The Senior Specialist is responsible for maintaining the "single source of truth" for workforce data through all people systems, HR technology and data integrity. Beyond daily administration, this role drives system adoption by creating user training materials and maintaining the People Operations process library. This position acts as the first line of defense for system issues, monitoring integrations, troubleshooting technical tickets, and ensuring accurate reporting for compliance and decision-making. This role is ideal for someone who enjoys systems, process execution, and behind-the-scenes work that enables scale and compliance.
Requirements
- Bachelor’s degree or equivalent experience preferred
- 4-6 years of experience in HR Operations, People Systems, or similar roles
- Hands-on HRIS experience (Dayforce or comparable systems strongly preferred)
- Strong attention to detail and commitment to data accuracy and integrity
- Hands-on experience supporting benefits administration, Open Enrollment, or ACA-related processes
- Ability to manage multiple tasks, deadlines, and system-driven workflows
- Collaborative, dependable, and process-driven approach, with the ability to troubleshoot and resolve issues independently
Nice To Haves
- Experience supporting audits or regulatory reporting in a multi-employee-type or unionized environment preferred
- Experience working with Payroll and external vendors to resolve data discrepancies, corrections or retroactive changes
Responsibilities
- HRIS & Systems Administration Execute day-to-day HRIS transactions, including job changes/, transfers, benefits changes, LOAs, and separations.
- Serve as a primary Dayforce power user and first point of contact for HRIS-related issues
- Maintain accurate employee data and documentation across systems.
- Perform regular audits of employee data to ensure accuracy and completeness
- Partner with Talent Acquisition on onboarding handoffs and system readiness.
- Ensure accurate completion of post-onboarding HRIS setup, including benefits eligibility, job data, and employee records after Day 1.
- Support system testing, updates, and process improvements
- Troubleshoot system errors, workflow issues, and data discrepancies
- Partner with Dayforce vendor support and internal stakeholders to resolve system tickets
- Partner with Talent Acquisition on onboarding handoffs and system readiness.
- Ensure accurate completion of post-onboarding HRIS setup, including benefits eligibility, job data, and employee records after Day 1.
- Create and update end-user training materials, 'how-to' guides, and FAQ documentation
- Support the rollout of new features and promote Manager Self-Service adoption
- Benefits & Annual Programs Partner with the Total Rewards Manager to support benefits administration and employee inquiries at an operational level
- Support benefits-related corrections, audits, measurement periods, and payroll adjustments as needed
- Complete monthly benefits-related reporting
- Assist with Open Enrollment execution and follow-up
- Partner with vendors and internal stakeholders as needed on employee account corrections and employee education activities
- Create purchase requisitions for benefits vendors
- Compliance Support & Cross-Functional Collaboration Assist with ACA reporting, recordkeeping, and other regulatory requirements
- Maintain process documentation and standard operating procedures for compliance-sensitive populations
- Partner with Payroll, Finance, and IT on People systems operations
- Prepare and validate recurring People Operations compliance reports and standard data pulls
- Partner with the Manager, People Systems & Analytics to ensure data accuracy and consistency in reporting
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
