Senior People Operations Manager

Maybern•New York, NY

38d•Onsite

About The Position

We’re looking for a Senior People Ops Manager who’s passionate about building the programs, systems, and culture that help teams thrive. You’ll play a key role in shaping how we develop and support our people as Maybern continues to grow. The ideal candidate thrives in ambiguity, finds energy in improving processes, and builds trust through empathy and follow-through. You’ll set the foundation for the people programs and culture that will carry Maybern through its next stage of growth.

Requirements

Emotionally Intelligent: You listen deeply, navigate sensitive situations with empathy and tact, and build trust across all levels of the organization.
Systems Thinker: You approach problems with a technical and holistic mindset, considering broader implications and interconnectivity within workflows and processes.
Influential: You build strong relationships, actively contribute to team efforts, and leverage influence to inspire and guide others towards achieving shared objectives
Operationally Excellent: You love building systems and processes that make work better for everyone.
Bring 6+ years of experience in People Operations or HR, with a track record of scaling programs at a growing startup.
Have owned end-to-end people programs in a Series A–C company and thrive wearing many hats.
Possess a deep understanding of U.S. employment law and multi-state compliance, with the judgment to know when to escalate or seek counsel.
Combine a systems-oriented mindset with a bias for action, building processes that are both scalable and human-centered.
Are equally comfortable designing programs and rolling up your sleeves to execute them.
Think like a business partner, using data and context to align people initiatives with company goals.
Have hands-on experience with Rippling and enjoy finding ways to make tools and workflows more efficient.

Responsibilities

Lead and evolve programs for onboarding, performance management (through Rippling), and employee growth and development.
Partner with leadership, and develop and facilitate communication plans on performance, compensation, and promotion decisions.
Build and deliver manager training programs that strengthen leadership skills and drive consistent, equitable people practices.
Own Maybern’s benefits and perks strategy, ensuring offerings are competitive, inclusive, and aligned with our culture and business goals.
Act as a trusted advisor to managers and executives on HR best practices, employee relations, and team dynamics.
Use data and reporting to provide insights that shape decisions on engagement, retention, and organizational health.
Own and optimize Rippling, including policies, benefits, compliance, and multi-state administration, ensuring our systems scale as we grow.
Oversee day-to-day HR operations and support teams with empathy, clarity, and consistency.
Manage sensitive employee relations issues with discretion and sound judgment.
Develop, communicate, and maintain clear and compliant employee policies and procedures.
Stay current on employment law and ensure compliance across federal, state, and local requirements.
Oversee immigration and visa processes.
Identify opportunities to streamline processes and build scalable, repeatable systems.
Champion a strong employee experience through team-building, engagement surveys, and feedback loops.
Partner with our EA/Office Manager and managers on events, rituals, and retention strategies that reinforce our values.
Support the CEO and CoS in workforce planning and headcount management.
Establish KPIs and metrics to measure the effectiveness of HR programs.

Benefits

We offer a competitive salary + equity package, comprehensive benefits, and a flexible family-friendly work environment.
Comprehensive healthcare benefits
Maybern covers 100% of medical, dental, and vision premiums
HSA & FSA plans
Family-Friendly policies
Paid parental leave
Flexible schedule
Flexible PTO / sick leave
WFH as needed to fit your needs
401k