Senior Manager, People Operations

Fora•New York, NY

3h•$130,000 - $170,000•Onsite

About The Position

We're seeking a Senior Manager, People Operations to own the operational backbone of Fora's People function. Our People team is small and growing quickly, which means this is a true generalist role: you'll touch everything from hiring operations to onboarding to benefits to employee experience. Over time, as the team scales, this role has the potential to lead more specialized functions. But right now, we need someone who thrives on variety and isn't afraid to roll up their sleeves across the full scope of People Operations. This highly visible role will serve as a force multiplier for the Head of People, owning day-to-day execution while exercising strong judgment on sensitive matters and knowing when to escalate. This is a net-new role reporting to the Head of People Operations and offers significant ownership and growth potential, with an immediate opportunity to lead operations during a planned parental leave beginning in late April.

Requirements

5-7+ years in People Operations, HR Operations, or a similar role at a high-growth startup or tech company
Proven ability to own and improve operational processes end-to-end
Experience with HR systems including HRIS, ATS (Greenhouse preferred), and performance management tools (Lattice preferred)
Strong analytical skills with the ability to track metrics, spot patterns, and drive improvements
Excellent judgment and discretion when handling confidential information
Clear, direct communication skills and the ability to manage multiple stakeholders
High ownership mentality with a proactive, organized, and resourceful approach
Comfortable with ambiguity and able to make decisions independently
Experience coaching managers on performance management, feedback, and difficult conversations
Experience with benefits administration, including broker coordination and employee support
Familiarity with compensation operations: offer terms, bonus payouts, and payroll coordination
Experience supporting immigration and visa processes
Comfortable managing external vendors (background check providers, benefits brokers, etc.)
Based in New York City; able to work in person 4-5 days per week

Responsibilities

Own and scale core People Operations processes including onboarding, offboarding, offer letters, and employee lifecycle administration
Manage day-to-day operations across Greenhouse (ATS), Lattice (performance and engagement), and our HRIS
Drive hiring operations in partnership with recruiters and hiring managers: job setup, offer creation, candidate logistics, and closing processes
Serve as a first point of contact for employee questions on benefits, policies, and systems
Maintain and improve documentation, employee records, and compliance processes
Coordinate All-Hands preparation, pulse surveys, and internal communications
Track People metrics and surface insights that inform decision-making
Identify quick wins and longer-term improvements across People systems and workflows
Collaborate closely with Finance, Legal, and department leads on cross-functional People matters
Support department heads and managers on performance management, coaching conversations, and team health
Exercise sound judgment on sensitive issues