Senior People and Culture Business Partner

America's Thrift Stores•Mobile, AL

About The Position

The primary purpose of this role is to lead and support the investment in human capital within the assigned business units. The Senior People and Culture Business Partner (Senior PCBP) drives positive change and enhances the culture of the organization to foster employee growth, development, and retention. In addition to supporting the operational Human Resource function at America’s Thrift Stores (ATS), the Senior PCBP provides strategic guidance and ensures HR initiatives align with business goals. This role also involves analyzing performance metrics, mentoring team members, and refining HR strategies to improve employee retention and experience.

Requirements

Bachelor's degree in Human Resources, Business Administration, Organizational Development
7+ years of progressive HR experience, with at least 3 years in a strategic HR business partner role.
Experience working in a fast-paced, dynamic environment, preferably in retail, hospitality, or multi-location business settings.
Strong track record of driving people and culture initiatives that align with business objectives.
Experience supporting leadership teams and influencing senior stakeholders.
Deep knowledge of HR best practices, employment laws, and compliance requirements.
Strong business acumen and the ability to align HR strategy with company goals.
Excellent interpersonal and communication skills, with the ability to build trust and influence at all levels.
Proven ability to lead organizational change and drive employee engagement.
Strong problem-solving skills with a data-driven and analytical approach.
Ability to manage multiple priorities in a fast-paced and evolving environment.
Experience with HRIS systems and data analytics tools.

Nice To Haves

Human Resources certification (such as SPHR, PHR, SHRM-SCP, SHRM-CP) preferred.
Experience in a multi-location business, especially in retail or service industries.
Experience in talent management, leadership development, and succession planning.

Responsibilities

Maintain a current knowledge of state and federal laws regarding human resources activities.
Provides mentorship, coaching, and support to the People and Culture Business Partners, fostering professional growth and development.
Assist in complex employee relations cases, including investigations, and serve as a witness when needed.
Analyze performance metrics, including employee retention and experience data, to identify areas for improvement and drive enhancements.
Develop and refine HR strategies and policies to ensure alignment with business needs.
Establish and coordinate the implementation of human resources policies and procedures.
Provide guidance to District Managers as they support and counsel store locations.
Provide direction, guidance, and counseling to employees and management regarding resolution of employee-related issues.
Apply policies and procedures to employee performance to identify gaps, assist in documenting performance deficiencies, and develop action plans for improvement.
Partner with District Managers to assess management staffing needs and support recruitment efforts.
Provide necessary HR support for interviewing, testing, negotiating, and onboarding newly hired management.
Partner with Department Managers on succession planning to identify next-level leaders; assist with learning and development of team members and potential leadership.
Investigate employee grievances and complaints, including harassment complaints, and make recommendations to appropriate management for resolution.
Investigate and respond to EEOC charges.