Senior Payroll Operations Specialist - hybrid in Minnetonka, MN

UnitedHealth Group•Eden Prairie, MN

20d•$24 - $43•Hybrid

About The Position

UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together. The Sr. Payroll Operations Specialist is responsible for payroll payments to employees, general deduction management and coordination of effort with other HC departments, vendors and business units to ensure accurate and timely results. The Sr. Payroll Operations Specialist will act as an SME for the department and will mentor and train others as needed. This position follows a hybrid schedule with four in-office days per week.

Requirements

3+ years of functional payroll experience
Knowledge of internal systematic controls related to Sarbanes-Oxley requirements
Understanding of how to build efficient payroll processes
Intermediate level of proficiency with MS Word, Excel
Proven ability to work various hours as needed to support payroll processing
Proven ability to work in a fast-paced environment and manage multiple tasks with hard deadlines simultaneously
Proven excellent verbal and written communication skills
Proven project documentation discipline
Proven analytical, problem solving skills, including query skills

Nice To Haves

BA or BS
FPC or CPP
Healthcare experience

Responsibilities

Identify new processes or changes to existing payroll business processes
Responsible for accurate and timely payroll entries, including STD payments, termination pay, relocation and other payline adjustments
Act as an SME for payroll-related questions and issues
Manage Tier 2 cases and assignment of case volume to rest of team, adding resolution notes as needed. Communicate SLA guidelines to managers and employees as well as track trends to prevent future issues
Manage group email box and perform the necessary actions in the given timeframe
Manage timecard transactions from MyHR and GTS to ensure the team has the necessary information for final pays or off cycles
Review leave of absence paychecks and work with vendor to ensure that employees are paid with accuracy
Conduct user acceptance testing for new functionality and defect fixes within MyHR
Run audits and resolve all issues for the bi-weekly payroll run while partnering with the Payroll Systems team
Add data to mass loaders for the bi-weekly payroll and then audit all transactions
Create off-cycle payments to employees as a result of HRHD cases, termination pay, reductions in force, etc. and adhere to state regulations and company policy
Process manual check adjustments to ensure employee’s taxes and wages are accurate
Work with outside vendors to load accurate data for relocation, disability payments and other taxable earnings and deductions; troubleshoot any issues that arise
Research outstanding checks for the escheat process
Review overpayment transactions and ensure data is accurate
Work with current and former employees to pay back money owed to the company; communicating effectively, collecting funds and reporting results
Work with collections vendor when accounts have been turned over for collections
Communicate with employees to collect credit card payments
Manage general elements for employees, including financial fitness, benefit deductions/refunds
Create and document new processes as needed for mergers and acquisitions
Research errors, determine root cause and make recommendations for on-going process improvements
Use knowledge and judgment to troubleshoot issues and problems
Establish and maintain effective working relationships with all levels of employees
Collaborate with Benefits, Wealth, Compensation, TAM and HR communities in the support of payroll changes
Maintain effective relationships with key internal and external customers and vendors
Other projects as assigned