Senior Payroll Concierge

Ascend Partner Firms

10h•Remote

About The Position

Backed by private equity from people-focused Alpine Investors, Ascend is building a dynamic platform for regional accounting firms that enables them to stay independent while accessing the resources of a Top 25 firm to help them grow. Ascend provides access to growth capital, robust talent acquisition and training, leading quality management resources, best-of-breed technology, AI tools, an offshore captive, shared back-office services, a catalytic leadership system, and modernized equity incentives so that firms can surmount today’s industry challenges to reach their full potential. For more information, visit www.ascendtogether.com. About White Glove Payroll At White Glove Payroll, we’re a team driven by curiosity, ambition, and a genuine desire to make a difference. We bring together diverse talents to deliver meaningful results—and we’re always learning and evolving along the way. Every day, we strive to align with our clients and help them reach their goals. We’re committed to empowering our team to shape their own professional journeys while nurturing their personal growth —because we believe that who you are outside of work is just as important as who you are at work. We’re not your average accounting firm, and we take great pride in that. We're deeply invested in making a meaningful impact on our community—and we have a lot of fun while doing it

Requirements

5+ years of progressive, hands-on payroll experience, including multi-state payroll
Strong working knowledge of payroll tax regulations and compliance
Experience with payroll and HRIS systems (experience with client-facing payroll platforms preferred)
Commitment to delivering a White Glove, client-first service experience
Exceptional attention to detail and organizational skills
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Ability to manage multiple clients and ensure deadlines are met
High level of discretion and confidentiality
Collaborative mindset with leadership and mentoring strengths

Responsibilities

Manage full-cycle payroll processing for assigned White Glove Payroll clients with a focus on accuracy, timeliness, and personalized service
Serve as the primary relationship advisor for client payroll needs
Provide proactive communication and guidance on payroll best practices and compliance matters
Review and audit payroll data, including earnings, deductions, taxes, and benefits
Ensure compliance with federal, state, and local payroll regulations and reporting requirements
Investigate and resolve complex payroll issues with urgency and professionalism
Maintain detailed and organized payroll records and client documentation
Support quarter-end and year-end activities, including tax filings and W-2 processing
Identify and implement process improvements to enhance efficiency and the White Glove client experience
Elevate and support team members, sharing knowledge and best practices
Stay current on payroll legislation, technology updates, and industry trends