Senior Payments Pricing & Operations Analyst [Mid-Market/Enterprise]

Toast

3d

About The Position

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
As a Senior Payments Pricing & Operations Analyst, you will play a pivotal role in driving the growth and scalability of Toast’s Mid-Market and Enterprise (MME) segments. You will serve as a strategic partner and subject matter expert (SME) for our Sales teams, providing the technical insights and operational support necessary to win complex deals. Your work bridges the gap between high-level strategy and day-to-day execution, ensuring that our payments offerings remain competitive, efficient, and customer-centric as we continue to scale.

Requirements

• Bachelor’s Degree in Finance, Economics, Mathematics, or a related field.
• 5+ years of experience in an operational or analytical position
• Advanced proficiency with Excel and SQL; ability to build and interpret complex financial models.
• Strong communication skills with the ability to explain complex payment concepts to both technical and non-technical audiences.

Nice To Haves

• Experience in a high growth tech company
• Data analysis programming languages a plus
• Knowledge of the credit card processing industry
• Experience using Salesforce

Responsibilities

• Sales Partnership: Act as the primary Payments SME for the Sales organization, assisting with the negotiation and positioning of Toast’s product offerings for MME prospects.
• Data Analysis: Perform complex payments data analyses to drive informed pricing decisions and manage related financial data sets.
• Operational Excellence: Lead cross-functional strategic projects to improve operational processes and optimize Toast’s payments infrastructure for scale.
• Customer Resolution: Manage high-level customer interactions and resolve complex payments inquiries to ensure a seamless merchant experience.
• Mentorship: Act as a mentor and resource for junior team members, fostering technical growth and best practices within the team.
• SLA Management: Monitor and maintain internal Service Level Agreements (SLAs) to ensure timely and accurate support for all internal stakeholders.
• Enablement: Partner with Sales Enablement to develop and deliver educational content regarding Toast’s payments solutions and market positioning.
• Technical Execution: Utilize Salesforce, Excel, PowerPoint, and SQL on a daily basis to manage workflows, analyze performance, and present findings to leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees