Senior Patient Support Field Operations Manager
About The Position
This position will manage all materials, assets and training for the Patient Support Field Reimbursement teams across all NNI therapeutic areas. Responsible for supporting field teams with onboarding and training, leading to best-in-class field reimbursement teams and supporting initiatives across rare disease hub programs. This role will manage Field Reimbursement digital and print assets through complete lifecycle including development, sourcing field testing, distribution and storage/inventory management. This includes assets and materials developed and housed on Novocare.com and other NNI websites. Develop materials according to requirements set by program leaders and internal partners / brand teams for all therapeutic areas supported for partners with respective home office functions, including Employee Experience, Marketing, MAPA, Medical, Enterprise Solutions, Promotional Review Board, printing/distribution partners, field systems and IT. Generates budget estimates and update forecasts as required.
Requirements
- A bachelor's degree or equivalent relevant experience is required
- A minimum of 7 years of progressive relevant experience is required
- Strong experience in data reporting and analytics
- Ability to communicate (verbally and in writing) complex business analysis and issues clearly and concisely
- Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required
- Proven ability to manage multiple projects in a matrixed environment
- Is proactive, successful in prioritization and able to efficiently get things done
- Ability to translate business requirements to technical requirements
Nice To Haves
- Experience with patient support hubs, specialty pharmacies and/or healthcare institutions preferred
- Experience with Veeva CRM preferred
- Experience with Training and Communication preferred
Responsibilities
- Develops and manages responsible project plans and timelines. Ensures full alignment across internal and external stakeholders and partners
- Acts as the patient support field team and project manager, supporting annual planning and anticipating asset, program and launch needs
- Leads Field Systems and Field Operations in house reporting, and acts as point of contact across the organization
- Work with Veeva team as partner for system enhancements and updates on behalf of FRM program
- Work with Patient Support Solutions and brand teams to develop HCP-facing materials in partnership with field teams and NovoCare.com teams and manage inventory and distribution
- Identifies changes required in downstream systems and communicate and assist in train teams accordingly
- Work with hub program management to identify gaps and develop materials accordingly
- Create presentations and other materials to describe and report program operations internally and externally
- Drives program training approach, content and cadence in partnership with key internal stakeholders
- Works with all departments and levels of business as needed
Benefits
- Novo Nordisk offers long-term incentive compensation and/or company vehicles depending on the position's level or other company factors.
- Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance.
- The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Ambulatory Health Care Services
Number of Employees
5,001-10,000 employees
