Senior Manager Field Support

Smile Doctors • Dallas, TX

1d

About The Position

The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond. We are looking for a Senior Manager Field Support to join our team. If you are looking for an opportunity to be a part of a growing company and industry leader, Smile Doctors is the place for you. We operate the largest national network of orthodontic clinics with locations in more than 20 states. At Smile Doctors, we excel at providing exceptional patient care.

Requirements

• Bachelor’s degree in Information Technology Management, Business Management, or related discipline preferred
• Minimum of five (5) years of IT Operations experience required with seven (7) years preferred or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved
• In addition to the education and/or experience required above, five (5) years of IT management experience required
• Intermediate knowledge project management required
• Intermediate knowledge in technical office buildout required

Nice To Haves

• Experience leading IT teams in a multi-location retail or healthcare environment preferred
• Experience deploying technology with remote support of technical assets preferred

Responsibilities

• Creates and manages detailed IT project plans
• Coordinates scheduling for a team of technicians and 3rd parties
• Guides senior level technicians in project and team management
• Streamlines processes for network migration and support
• Solves problems and troubleshoots technical challenges
• Communicates with team members to discover needs and facilitates smooth transitions onto standard IT systems
• Works with cross functional teams and communicates with business leaders on scheduling and project timing
• Drives success and growth of technical staff
• Collaborates with other IT teams to ensure deployment scalable and supportable solutions

Benefits

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees