Senior Patient Services Specialist - Colorectal Surgery Clinic

Providence • Seattle, WA

3d

About The Position

The Senior Patient Services Specialist provides support and clinic coordination of multiple patient care services as well as patient orientation for Swedish, exercising independence in the planning and accomplishment of a wide spectrum of clerical duties. Responsibilities include: scheduling of new patients, follow-up clinic appointments, subsequent treatments, and requested diagnostic tests, acquiring of insurance verifications, referrals and authorizations, preparing and maintaining the patient's medical record, reconciling billing issues, answering multiple phone lines and triaging phone calls. Excellent communication and problem solving skills around patient care and clinic matters are vital. Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• Coursework/Training Successful completion of Oncology administrative training within six months
• Within 6 months (180 days) of hire: Medical Terminology Certification or successful completion of a Medical Terminology course
• 1 year of experience in a healthcare setting preferred (i.e. physician’s office, scheduler, etc.)
• Experienced in obtaining insurance verifications, referrals and authorizations

Nice To Haves

• Associate’s degree with an emphasis in Health Care, or equivalent from a two‑year college or technical school with an emphasis in healthcare

Responsibilities

• scheduling of new patients
• follow-up clinic appointments
• subsequent treatments
• requested diagnostic tests
• acquiring of insurance verifications
• referrals and authorizations
• preparing and maintaining the patient's medical record
• reconciling billing issues
• answering multiple phone lines and triaging phone calls

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.
• We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees