Senior Patient Access Representative

LifePoint Hospitals • Fort Mohave, AZ

29d

About The Position

A Senior Patient Access Representative is responsible for coordinating the daily operations of the Patient Access Area. Provide new hire training and to assist staff with training as needed. In addition, responsible for knowing/doing all aspects of the Patient Access job duties. Responsible for the accurate registration of all patients seeking access to hospital services. Will also be responsible for answering and transferring calls to the appropriate departments. Assists in up front collections of time of service.

Requirements

• High School Diploma or equivalent is required.
• Excellent organizational, communication, interpersonal and problem-solving skills.
• Knowledge of third-party payer admissions and registration requirements, as well as general understanding of medical terminology and procedures
• Previous clerical, collections and credit experience; knowledge of healthcare accounts receivable billing and collections, experience with automated systems applications.
• Minimum 4 years experience supporting hospital patient access staff. Experience with training staff and developing training curriculum material.
• Ability to work with multiple lines of leadership; excellent written and verbal communication skills; demonstrates understanding of health care as it relates to Patient Access and Registration.
• Ability to set priorities and multi-task; maintain composure in difficult situations; handle confidential matters with tact.
• Proficient in using computers, electronic devices, telephones, and fax machines.

Responsibilities

• Handle up-front collections inquiries, including calling insurance companies to obtain deductible and co-pay amounts for patient responsibility. Call patients to make them aware of up-front payment responsibilities.
• Assist in the successful resolution of bill payment in the most expedient manner, maintaining a current understanding of all available options, including payment arrangements and marketing financial alternatives to patients.
• Ensure all actions are thoroughly documented on all patient accounts.
• Assist self-pay patients with up-front financial payments.
• Assist in registration and admission of patients requiring access to hospital services, as needed.
• Assist PFSD in creating staff schedules and ensure adequate coverage.
• Model AIDET guidelines in all interactions with patients and ensure staff adherence to AIDET.
• Promote and demonstrate excellent customer service.
• Assist management in establishing, implementing, and maintaining departmental goals related to Patient Access.
• Oversee daily registration area activities to ensure department standards are met.
• Provide new hire training and assist the PFSD in educating registration staff on any changes pertinent to their roles.
• Make yourself available to provide staff with tools and training to meet accuracy goals, minimize registration errors, and reduce claim rejections and avoidable denials.

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees