Patient Access Representative Senior
About The Position
Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Senior Patient Access Representative provides a standard registration process by collecting demographic and financial data and enter information into a electronic medical record. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- 2+ years of revenue cycle experience in a hospital/healthcare setting
- 2+ years of customer service experience
- Intermediate level of proficiency with Microsoft Office Products
- Ability to work 8:30am-5:00pm CST Monday-Friday
- Must be 18 years or older
Nice To Haves
- Experience with electronic medical records
- Patient Access and/or Financial Counseling experience
Responsibilities
- Collects demographic and insurance information
- Documents any issues and resolutions in electronic medical record
- Uses resources, tools and procedures to complete registration for complex accounts
- Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations
- Obtains cost information and explains information to patient if necessary
- Collects co-pay or deductibles
- Assists and counsels patient with application process for available financial assistance programs
- Assists patient with setting up payment plans or connecting with resources for outstanding balances
- Uses resources, tools and procedures to complete accounts in assigned work queues
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
