Senior Parts Sales Rep

Gregory Poole Equipment Company•Greenville, NC

About The Position

This position is responsible for directing and coordination the activities of the counter sales representatives to generate a maximum volume of parts and service sales and servicing as a primary source of information for customers and internal personnel on Caterpillar and related parts

Requirements

High school graduate with five years of related parts sales experience. Mechanical experience would be beneficial.
Must be able to sit for long periods.
Must be able to clearly communicate via the telephone and in person

Nice To Haves

Mechanical experience would be beneficial.

Responsibilities

Supervises counter sales activities when required
Promotes aggressive and suggestive selling by means of product knowledge, personal selling skills, over the counter contact, telemarketing, and direct mail. Ensures counter sales reps. are proficient in the area of suggestive selling of related items
Resolves errors with responsible staff, taking corrective action to prevent similar future mistakes
Provides input for each Parts Sales Representative’s annual performance review
Participates in the hiring and training or new employees to ensure proper and adequate manning of the Department
Conducts periodic training sessions for all counter personnel, properly covering material assigned for presentation
Resolves customer complaints in regard to improper handling of customer account or delays in ordering. Makes necessary policy decisions for most problems with customers
Provides advice and assistance on special customer problems
Changes bulletin boards and display monthly in coordination with the promotional plans for the month
Suggests physical improvements to the Parts Manager for approval prior to implementation
Maintains clean and orderly counter and display areas