Senior Parts Sales Rep

Gregory Poole • Greenville, NC

2d

About The Position

This position is responsible for directing and coordination the activities of the counter sales representatives to generate a maximum volume of parts and service sales and servicing as a primary source of information for customers and internal personnel on Caterpillar and related parts

Requirements

• High school graduate with five years of related parts sales experience.
• Must be able to sit for long periods.
• Must be able to clearly communicate via the telephone and in person

Nice To Haves

• Mechanical experience would be beneficial.

Responsibilities

• Supervises counter sales activities when required
• Promotes aggressive and suggestive selling by means of product knowledge, personal selling skills, over the counter contact, telemarketing, and direct mail.
• Ensures counter sales reps. are proficient in the area of suggestive selling of related items
• Resolves errors with responsible staff, taking corrective action to prevent similar future mistakes
• Provides input for each Parts Sales Representative’s annual performance review
• Participates in the hiring and training or new employees to ensure proper and adequate manning of the Department
• Conducts periodic training sessions for all counter personnel, properly covering material assigned for presentation
• Resolves customer complaints in regard to improper handling of customer account or delays in ordering.
• Makes necessary policy decisions for most problems with customers
• Provides advice and assistance on special customer problems
• Changes bulletin boards and display monthly in coordination with the promotional plans for the month
• Suggests physical improvements to the Parts Manager for approval prior to implementation
• Maintains clean and orderly counter and display areas

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED