Senior Partner Support Specialist - 1156

Fetch • Headquarters - Austin, TX

7d • $21 - $21

About The Position

Fetch is a fast-growing, venture-backed company transforming the way multifamily communities manage essential amenities. Founded to solve the challenges of package delivery, Fetch has expanded its offerings into four core services: Package Delivery, Valet Trash, Fetch Market, and Fetch Storage. From our local facilities, we ensure secure, convenient, direct-to-door delivery for residents while streamlining operations for property teams. Our valet trash service provides simple, community-wide waste solutions. Fetch Market offers direct-to-door 24/7 delivery of everyday essentials, giving residents unparalleled convenience. Fetch Storage extends our mission by offering secure, flexible storage options tailored to multifamily living. Operating in communities across the U.S., we are tackling complex logistical challenges every day, from last-mile delivery to amenity innovation, while creating seamless living experiences for residents and measurable value for property managers and owners. With substantial growth ahead, Fetch continues to shape the future of multifamily living by combining technology, logistics, and hospitality into one cohesive platform. Our Opportunity: We are hiring for a Senior Partner Success Agent who will apply their experience and knowledge of Partner Success to ensure our team is providing above and beyond support to our Service Partners. Our Senior Agent will support our Leads in overseeing the Partner Success Team in their day-to-day role, handle low-level escalations, answer questions from the team to make sure their work aligns with our processes, assist our Service Partners with questions on payroll, onboarding, etc. As a Partner Success Senior Agent, you will report to a Partner Success Lead and work closely with leadership to cultivate a positive atmosphere and encourage a strong work ethic in our Partner Success Agents.

Requirements

• Ability to quickly learn and implement new processes
• Success in overseeing a team
• Experience identifying communication or process gaps and suggesting solutions
• Proven ability to cultivate a positive relationship with team members and other departments

Responsibilities

• Take standard inbound requests in Tier 1 inbox
• Act as the sole point of contact for the Partner Success team when Lead is unavailable
• Handle low-level escalations in the Tier 2 inbox
• Monitor inboxes and liveboards to ensure agents are available and tickets are being handled in a timely manner
• Send reminders to Partner Success agents regarding process updates, lunch brakes, etc.
• Coordinate inbox routing to ensure agents are communicating with the appropriate department
• Direct agents toward documented process
• Identify workflow issues or knowledge gaps and suggest solutions for improvement
• Help cultivate a healthy team dynamic, positive atmosphere, and culture of support and inclusivity
• Assist with any team projects the Lead or Manager may provide

Benefits

• Competitive Pay – Earn a solid wage for the hard work you put in every day
• Health Benefits That Matter – Medical, Dental, and Vision coverage to keep you feeling your best
• Financial Support – 401(k) options plus AD&D, Short-Term, and Long-Term Disability coverage
• Paid Time Off (PTO) – Earn time off as you work, giving you paid time to rest, recharge, and take care of what matters most

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees