Senior Partner Solutions Engineer

Freshworks • Boston, MA

51d • $102,000 - $146,000 • Hybrid

About The Position

We are seeking an experienced and highly collaborative Senior Partner Solutions Engineer to join our growing North American Partner GTM team. This role is a great fit for a versatile solution leader who thrives in dynamic, partner-focused environments, enjoys solving complex challenges across the entire employee and customer lifecycle, and excels at bringing people together through exceptional communication. You will be the trusted technical advisor for our strategic partners, leading their technical enablement and joint sales cycles across both the Freshservice (Employee Experience) and Freshdesk (Customer Experience) product lines.

Requirements

• 3-5 years of experience in Solution Engineering.
• Proven experience as a Solutions Engineer or equivalent role, specifically supporting partner-led sales motions.
• A collaborative mindset and passion for enabling others-especially partners-to succeed.
• A passion for clear communication and strong interpersonal skills - you'll use these every day!
• Experience working across teams to solve both business and technical problems.
• Confidence in presenting to varied audiences, from technical teams to executive stakeholders.
• Excellent time management in a fast-moving environment - balancing multiple priorities with grace.
• A drive to take initiative, follow through, and make a tangible impact.
• Demonstrable expertise in two or more of the following domains is a significant plus: IT Service Management (ITSM/ESM), Customer Relationship Management (CRM), or Customer Service/Contact Center (CX) platforms.

Nice To Haves

• A Bachelor's degree
• Knowledge of ITSM and/or CX platforms

Responsibilities

• Partner Enablement & GTM: Act as the primary technical subject matter expert for our strategic partners, conducting deep-dive training, developing technical collateral, and ensuring they are fully equipped to position and demonstrate the joint value of Freshservice and Freshdesk.
• Joint Customer Engagements: Collaborate closely with partner sales teams to lead discovery sessions, qualify opportunities, and define technical strategy for enterprise-level deals encompassing both Employee and Customer Experience use cases.
• Dual-Platform Solutioning: Design and deliver advanced, tailored product demonstrations and proofs-of-concept that seamlessly showcase the power of both Freshservice and Freshdesk working together to solve integrated IT, HR, and Customer Support challenges.
• Strategic Positioning: Articulate the complex business value of our unified, AI-powered platform architecture, translating technical capabilities across ITSM, ESM, and CX into clear, compelling ROI stories for executive-level audiences.
• Content & Thought Leadership: Create and refine engaging, high-impact presentations and technical documents to simplify the platform's value proposition for diverse partner and customer audiences.
• Trusted Advisor: Be a consultative leader for our partners, bringing clarity, insight, and deep product/industry empathy into every interaction to drive joint success and revenue growth.
• Cross-Functional Collaboration: Partner closely with internal Freshworks Sales, Product, and Partner Managers to provide critical feedback and ensure alignment between partner needs and product roadmap direction.

Benefits

• Freshworks offers multiple options for dental, medical, vision, disability and life insurances.
• Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.
• Freshworks also offers adoption and parental leave benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Funds, Trusts, and Other Financial Vehicles
• Number of Employees: 1,001-5,000 employees