Partner Solutions Engineer

Snappy • New York, NY

1d • Remote

About The Position

The Partner Solutions Engineer will be a key driver in our company’s growth strategy, responsible for helping customers and partners build high-value integrations with our platform. Reporting to the Head of Partnerships, you’ll work closely with the GTM team during both the sales and post-sales process, ensuring partners can successfully leverage our APIs, embed our platform, and deliver measurable value. You will champion the partner and end-user experience, ensuring integrations are not just implemented but fully optimized to meet business goals.

Requirements

• 5+ years in a technical customer-facing role, preferably as a Solutions Engineer, Partner Engineer, or API-focused technical consultantStrong proficiency with APIs, webhooks, developer tools, and integration best practices; experience with SaaS platforms and B2B integrations is a plus
• Proven ability to work closely with partners and internal teams to understand both business and end-user needs, and deliver actionable solutions that maximize adoption and impact
• Comfortable in a fast-paced, high-growth environment, with the ability to balance multiple priorities and solve complex problems independently
• Excellent interpersonal, presentation, and documentation skills, with the ability to convey technical concepts to both technical and non-technical stakeholders
• Team-oriented with a demonstrated ability to work cross-functionally and influence without authority
• Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree or equivalent experience a plus

Responsibilities

• Serve as the primary technical point of contact for partners, guiding them through API usage, integrations, and best practices to ensure successful implementation
• Collaborate with partners and internal teams to design, implement, and continuously monitor integrations, ensuring they are delivering maximum value and meeting both business and user experience goals
• Advocate for the end-user experience within integrations, ensuring flows are intuitive, performant, and aligned with partner and customer needs
• Work with the GTM team to evaluate partner technical requirements, develop proof-of-concepts, and provide demos to support the sales process
• Ensure smooth partner onboarding, troubleshoot technical issues, monitor performance metrics, and make recommendations to improve adoption, engagement, and ROI
• Develop technical guides, API documentation, and sample integrations that prioritize usability and help partners and customers succeed independently
• Partner with Product, Engineering, and Sales teams to provide feedback from partners and users, influence product roadmap, and prioritize enhancements to integrations
• Track partner and user success metrics, identify friction points, and implement solutions to improve adoption, satisfaction, and overall impact
• Stay current with trends in API integrations, developer experience, and partner ecosystems to continually enhance partner enablement and user experience

Benefits

• Free healthcare, including vision and dental
• Generous 401k match
• Flexible PTO
• Paid family leave
• Snappy Summer Fridays (which we enjoy year-round!)
• Snappy gifts for employee recognition and appreciation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees