Senior Partner Sales Operations Manager

ServiceNow•San Diego, CA

11d

About The Position

What you get to do in this role: We are seeking a highly motivated Senior Partner Sales Operations Manager to support our Technology Partnerships sales organization. Please note this is an individual contributor role. In this role, you will be the strategic sales operations partner for our ISV Partnerships sales team. You will:

Requirements

8+ years of experience in a software sales organization, directly supporting sales reps / partner managers, sales territories and compensation.
Strong experience managing sales pipeline and forecasts
Excellent data analysis and reporting skills via Excel and Power BI.
Proficiency with sales systems: CRM, Anaplan, Varicent.
Outstanding communication and interpersonal skills, with a proven ability to work collaboratively and cross-functionally.
Proven ability to problem-solve and drive conflict resolution
Experience navigating evolving landscapes and shifting business priorities.
Detail orientation coupled with a solutions-focused approach under tight deadlines.

Nice To Haves

Strong understanding of the ISV sales motion is a plus.

Responsibilities

Own all aspects of sales pipeline and forecast management
Manage quota assignments, attainment and partner manager productivity
Own all annual planning activities: sales territory design, coverage models, and compensation plan design.
Design and track MBOs, SPIFFs, and other compensation related items.
Own all analytics, reporting and insights for the ISV business: KPI setting and tracking, Quarterly Business Reviews (QBRs), partner performance metrics and tracking, and other regular and ad-hoc leadership insight needs.
Own and drive Power BI dashboard requirements for improved pipeline monitoring and business insights
Drive GTM operational readiness by leading and/or participating in projects that improve productivity, efficiency, accuracy, and scale to meet business needs and pain-points
Drive and communicate policies and processes to ensure accurate and frictionless close of business; month and quarter-end responsibilities
Monitor and resolve opportunity data hygiene to ensure forecast accuracy and completeness.
Own creation, communication and governance of operational and compensation policies and processes.
Manage and resolve deal and compensation exceptions and escalations.
Support new rep onboarding – comp plan and quota assignments, system accesses, dashboard and tool enablement.
Partner with Sales, Sales Operations, Finance, Commissions, NPI , Legal and other cross-functional teams as needed on deal support.