Senior Partner Manager - Strategic Partnerships

BetterHelp

22d•$120,000 - $155,000•Remote

About The Position

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Senior Partner Manager, Strategic Partnerships at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We seriously invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. We are looking for a relationship-driven professional who can serve as the primary liaison for our strategic partners, building trust through consistent communication and a strong focus on partner satisfaction. In this role, you’ll coordinate across internal teams at BetterHelp and Teladoc to ensure seamless alignment across operations, clinical, technical, and account management functions. You’ll oversee service delivery and proactively address challenges, working to resolve issues quickly while continuously improving the member experience. Success in this position requires strong analytical skills to monitor performance against KPIs and SLAs, as well as the ability to prepare and present business reviews and insights to both internal and external stakeholders. You’ll play a critical role in driving the long-term success of the partnership by identifying opportunities for growth and innovation, ensuring contractual alignment, and cultivating relationships with stakeholders at all levels.

Requirements

5-7 years of experience in partner management, client success, account management, or strategic operations, ideally within healthcare, EAP, behavioral health, or digital health.
2+ years of experience in virtual healthcare delivery.
Demonstrated success managing complex, multi-stakeholder relationships with high-touch clients or partners.
Strong operational and problem-solving skills, with the ability to navigate ambiguity and lead cross-functional initiatives.
Exceptional written and verbal communication skills, with confidence presenting to internal leadership and external partner teams.
Experience supporting or managing enterprise-level partnerships and delivering on SLAs.
Familiarity with mental health care delivery, EAP frameworks, or healthcare compliance (e.g., HIPAA) is a plus.
Ability to thrive in a fast-paced, remote-first environment.

Nice To Haves

PMP Certification is a plus

Responsibilities

Serve as the primary point of contact for assigned strategic partners, supporting day-today communication and relationship management.
Collaborate with the Implementation team to ensure smooth rollouts of BetterHelp services, including project planning and operational execution.
Deliver partner-facing demos, onboarding sessions, and training presentations (virtual and occasional in-person).
Support the preparation and delivery of MBR and QBRs.
Maintain a consistent communication cadence with partners, sharing BetterHelp updates, utilization trends, and outcome metrics to drive engagement.
Partner with the Strategic & Health Plan Partnerships team to execute ongoing strategies, including well-being events, communications, and campaigns.
Identify and foster opportunities for partners to serve as BetterHelp advocates (e.g., PR, testimonials, case studies).
Prepare and present regular client-facing and internal reports on account performance, utilization, and projections.
Proactively troubleshoot and resolve partner issues, ensuring timely solutions and high satisfaction.
Continuously seek opportunities to streamline processes, improve efficiency, and enhance the partner experience.
Support contract renewals and retention efforts, driving profitable growth and demonstrating return on investment.
Act as the voice of the partner internally, providing insights to shape BetterHelp’s growth strategy and product roadmap.