Senior OTI Coordinator

Outreach Development Corp.•New York, NY

23d•Hybrid

About The Position

Outreach is a non-profit organization that helps people address the issues stemming from substance use and behavioral health disorders by providing the highest quality, life-changing treatment, training and tools to build healthy lives. Our mission is to inspire individuals and families to achieve a life of unlimited potential. For more information, please visit www.opiny.org [http://www.opiny.org]. Position: Senior OTI Coordinator The Senior OTI provides administration of OTI’s CASAC training program, under the direction of the Administrative Manager.

Requirements

High School Diploma
proficiency in Microsoft Office
Adobe Acrobat
Google Docs/Forms/Sheets

Nice To Haves

Associates or Business Skills training is desirable

Responsibilities

Provide administration and oversight of the OTI CASAC program, including, but not limited to:
Recruitment and marketing of CASAC Training Program, as well as timely response to inquiries into the program, and processing applications.
Collects and tracks data required for grant reporting; provide summary reports reflecting the goals and outcomes of the grant requirements, and how funds received were utilized.
Scheduling and conducting admissions interviews.
Sending acceptance letters and payment contracts, processing payments.
Interviews all prospective students for admission to OTI CASAC program and makes admission and scholarship decisions as a member of the Admissions Committee. Ensures that appropriate documentation is completed, that students are oriented to class, and have access to necessary documents and calendar.
Addressing and managing student issues and inquiries.
Interfaces with bookkeeping to bill grant for scholarship deliverables and tracks expenditures.
Setting up and oversight of OTI functions in Digital Chalk Learning Management System (LMS).
Assisting students, staff, and faculty to use the LMS.
Setting up classes, entering student attendance, tracking completion of assignments and program, and billing in LMS.
Monitoring of student payments and balances; working with students to ensure timeliness of payments.
Ensures that student files are complete, up to date and are in compliance with all OASAS, Outreach and other applicable standards, regulations and funding requirements.
Responds to inquiries and requests from alumni for certificates and transcripts.
Ensures that students are notified of outstanding items that need to be completed prior to program completion and directs them to the appropriate staff/faculty member if needed.
Preparation of reports on numbers of students in training, on leave, by scholarship
Utilizes electronic administrative systems (including, but not limited to Digital Chalk LMS, Web-Ex, Zoom, Microsoft 365 One Drive, Outlook calendar, Adobe Acrobat) to maximize effectiveness & efficiency, and to assure access to data & information between sites & remotely.
Trainers are notified and reminded of scheduled training; confirming instructors no later than one week ahead of the scheduled training to ensure appropriate delivery of OTI classes.
Provides administrative support on live and virtual classes, opening the class and troubleshooting any student or trainer difficulties. Providing back up of the entire class if needed.
Administer and proctor student online examinations.
Provides oversight of the quality of OTI services and the performance of instructors and other consultants (job prep, intern supervision), reviews instructor evaluations, and in consultation with the director, provides feedback and direction to faculty to ensure services to students are consistent with OTI standards.
Interfaces with and maintains relationships with ACCES-VR, and other funding agencies/vendors and ensures all updates and reports are provided, as required.
Ensures eligible students are participating in career prep and/or internship supervision.
Ensures timeliness of consultant invoice process and interfaces with bookkeeping/fiscal staff on all fiscal related issues.
Ensures communication of relevant issues to OTI staff, students and teaching faculty.
Ensures quality of customer interactions online, by phone and in person.