Senior Order Processing Rep

NAMSA•St. Paul, MN

10d

About The Position

• Receives and processes incoming test samples using the LIMS software; responsible for maintaining an efficient workflow process relative to sample prioritization. • Receives and responds to non-technical customer inquiries regarding status of tests and return of samples. • Processes requests from the laboratory. • Performs routine technical review of incoming work to determine test appropriateness and sample requirement. • Reviews incoming test articles, requested tests, and pricing in a timely and accurate fashion. • Investigates and resolves discrepancies with test samples. • May maintain customer database in LIMS, entering new accounts, updating change of address, and updating sales account manager. • May process and mark outgoing final reports, copy and fax and/or e-mail as requested. • May be required to ensure proper storage and expedient retrieval of all raw data, documentation, protocols, specimens, and interim final reports from the archives. • May serve as backup to receptionist for breaks and time off, as needed.

Requirements

Associate’s degree in a related field or relevant laboratory experience required.
2 to 4 years of customer service experience.
Strong PC and Microsoft Office skills required.
Type 35-45 wpm accurately.
Excellent written and verbal communication skills; good telephone etiquette; aptitude to learn and accurately perform clerical tasks.
Fluency in English is preferred.
Ability to work in a GLP/GMP environment

Responsibilities

Receives and processes incoming test samples using the LIMS software
Responsible for maintaining an efficient workflow process relative to sample prioritization
Receives and responds to non-technical customer inquiries regarding status of tests and return of samples
Processes requests from the laboratory
Performs routine technical review of incoming work to determine test appropriateness and sample requirement
Reviews incoming test articles, requested tests, and pricing in a timely and accurate fashion
Investigates and resolves discrepancies with test samples
May maintain customer database in LIMS, entering new accounts, updating change of address, and updating sales account manager
May process and mark outgoing final reports, copy and fax and/or e-mail as requested
May be required to ensure proper storage and expedient retrieval of all raw data, documentation, protocols, specimens, and interim final reports from the archives
May serve as backup to receptionist for breaks and time off, as needed