Senior Ops Manager- HVAC

AirMax Heating and Cooling • Wilmington, DE

8d

About The Position

The HVAC Operations Manager is responsible for leading day-to-day service, installation, and sales operations to ensure profitability, efficiency, and high customer satisfaction. This role oversees field teams, drives performance metrics, and ensures consistent execution of company standards across HVAC operations.

Requirements

• 5+ years of HVAC operations or field leadership experience
• Strong understanding of residential and/or light commercial HVAC systems
• Proven experience managing teams and driving performance
• Experience with ServiceTitan or similar field service software preferred
• Strong financial acumen and ability to manage budgets and KPIs
• Excellent leadership, communication, and problem-solving skills

Nice To Haves

• Experience in multi-trade environments (HVAC, plumbing, electrical)
• Background in private equity-backed or high-growth service companies
• Experience scaling operations or opening new service lines
• Service Titan experience preferred

Responsibilities

• Oversee daily HVAC service and installation operations
• Ensure jobs are completed on time, on budget, and to quality standards
• Manage scheduling, dispatch, and workforce utilization
• Monitor capacity planning and adjust staffing as needed
• Own and manage HVAC P&L performance
• Drive revenue growth while maintaining target margins
• Monitor KPIs such as: Average ticket Conversion rates Revenue per technician Gross margin
• Identify cost-saving opportunities and operational efficiencies
• Lead, coach, and develop service technicians, installers, and supervisors
• Recruit, onboard, and retain top talent
• Conduct ride-alongs and performance reviews
• Foster a culture of accountability, safety, and customer-first mindset
• Support and drive HVAC sales performance (service and replacement)
• Ensure technicians follow sales processes and present options properly
• Resolve escalated customer issues professionally and promptly
• Maintain high customer satisfaction scores and online reputation
• Utilize platforms such as ServiceTitan for: Dispatch optimization Reporting and KPI tracking Job costing and invoicing
• Implement and enforce operational best practices and SOPs
• Ensure compliance with local, state, and federal regulations
• Enforce all safety policies and procedures
• Conduct regular safety meetings and training
• Ensure proper licensing, certifications, and permits

Benefits

• Competitive base salary + performance-based bonus
• Company vehicle or allowance (if applicable)
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees