Senior Operator IT

Southern Glazer’s Wine and Spirits, LLC•Miramar, FL

1d•Onsite

About The Position

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933. The reputation of Southern Glazer’s is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer’s has been recognized by Newsweek as one of America’s Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees. By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people. The Sr. Operator IT role is responsible for the day-to-day operations and support of data center operations and accountable for leading the availability of SGWS enterprise key operating platforms (KOP’s). Responsibilities of this role include monitoring the health of systems including but not limited to the physical environment that is comprised of power, server, network, storage, and connectivity. The Infrastructure Operations role monitors SGWS systems for threshold adherence, monitoring batch operations, executing tasks required for backup and recovery operations (tape setup and mounting activities, tape post processing and dismounting activities), documentation and escalation of issues to the appropriate support groups, executing processes necessary to produce required reports, including the creation of the daily report. This role creates and updates documentation as it relates to data center support operations.

Requirements

Bachelor’s or master’s degree in related field (e.g., Computer Science, Information Systems, etc.) or equivalent combination of education and work experience.
3+ or more years of experience working within data center operations
3+ or more years of experience with: AS400 operations field, AS400 / iSeries, backup / recovery and job scheduler functionality
Able to troubleshoot both AS400 Operational problems
Availability to cover 3rd, 2nd, 1st shift including weekends when required. Verify Turnover between shifts are properly covered
Experienced with support and involvement with the Critical Incident Management team activities. ITIL v3.0

Responsibilities

Follow up on all special requests from sites (Refresh/Backups/etc.).
Daily Interaction with the Midrange Systems group
Be available to cover any Shift whenever required.
Publish daily activity and problem logs.
Support and be involved with the Critical Incident Management team activities
Proactively monitor the health of systems and notify manager as appropriate
Monitor the systems for threshold adherence
Monitor batch operations
Execute tasks required for backup and recovery operations (tape setup and mounting activities, tape post processing and dismounting activities)
Document issues and escalate them to the appropriate support groups
Execute processes necessary to produce required reports, including the creation of the daily report
Create and update documentation for data center support operations
Maintain data center cleanliness and security
Mentor peers to help them build capabilities
Improve efficiency of team
Available 24x7
Verify Turnover between shifts are properly covered
Daily communications and updates with all three Shifts